ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be well groomed and professional, meeting GSR's standards of appearance at all times.
Knowledge and adherence of all GSR and departmental policies and procedures ensuring the highest levels of customer service.
Communicate with guests professionally, answering questions and offering assistance when possible.
Know all hotel amenities, services, and outlets; making recommendations to fit guest needs.
Possess a strong attention to detail maintaining the cleanliness of the bowling center and surrounding areas.
Ensure all bowling equipment (i.e. bowling balls, rental shoes, lanes, pinsetters and furniture) are in proper working condition at all times.
Accurately and efficiently operate the Pulse Automated Scoring System, starting and closing games for all guests/employees, appropriately billing all guests/employees in POS for games purchased, and assisting guests/employees with scoring issues.
Accurately and efficiently operate Spare Time Snack Bar ensuring that all food preparation procedures and recipes are followed to ensure the highest level of customer satisfaction.
Accurately and efficiently operate a Point of Sale System (POS), creating checks for all guests/employees appropriately billing, and closing out all transactions.
Adhere to department standards at all times as well as promoting a neat, clean and organized environment.
Attend and participate in all meetings as required.
All other duties as assigned by management.
Minimum age requirement 16 years old.
Previous experience working in the hospitality industry or bowling setting preferred.
Exceptional oral and written communication skills with the ability to read, write, and speak English.
Ability to respond to questions effectively and present information in a clear and professional manner.
Must possess excellent time management, problem solving and organizational skills with the ability to prioritize and complete tasks quickly and efficiently.
Must be able to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Ability to work under pressure in a high volume outlet, maintaining a clean, stocked, and organized section while adhering to department standards.
Must be able to meet all physical requirements to successfully perform job duties.
Any additional requirements to be determined based upon the needs of the hotel and or management.
Ability to obtain/renew all government required licenses or certification for position
Grand Sierra Resort And Casino