OVERVIEW:The Boutique Manager role is a brand ambassador of Piaget, who is responsible for achieving sales targets, KPIs, enforcing operational policies and proactively developing sales team and client database. This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude and behavior at all times, always making decisions in the best interest of providing an elevated customer experience.
Responsible for the achievement of sales goals and KPIs while proactively developing the client database.
Deliver the Piaget experience to the highest standard to all clients and prospects by adhering to all brand guidelines.
Demonstrate creativity, "thinking outside the box" in generating business for your store, and proactively network to identify new business and client opportunities.
Develop, train and motivate boutique team to achieve individual sales goals and client development.
Demonstrate leadership by playing an active role on selling floor and spot coaching.
Provide exceptional customer service surpassing client's expectations at every opportunity.
Conduct regular touch bases to review associate performance and KPIs in development of overall business strategies.
Partner with Human Resources and Network Sales Director to oversee recruitment and hiring of sales team.
Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
Oversee the process of staffing and scheduling associates and ensure compliance with payroll budgets.
Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.
Develop a detailed knowledge of the Piaget creations to provide exceptional customer service.
Share ideas and recommendations to management in development of boutique business.
Shared responsibility of P&L of Boutique.
Oversee all operational processes in partnership with Operations and Richemont Teams including: shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.
Control the inventory quality (scratches, movements, batteries) maintaining exceptional selling conditions.
Manage and support the team with daily and annual inventories and cycle counts.
Coordinate with Operations team on any High Jewelry/HTI needs and stock movement.
Oversee store visual merchandising making sure it is in line with brand direction and business trend.
Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times
5 to 10 years' experience with a strong passion and understanding for the luxury retail and/or service industry.
Excellent communication and organizational skills both written and verbal.
Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
Ability to motivate others, has a "team player" spirit and the ability to work well within a group/team dynamic
Shows innovation and initiative in setting customer care standards.
Proficiency with SAP and Microsoft Office software
Assist with special projects as needed.
Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
Able to work flexibly, embrace and manage change.
Nearest Major Market: Los Angeles