Bourbon Steak Lead Host / Hostess

Turnberry Associates Nashville , TN 37201

Posted 3 months ago

Examples of Duties (include but are not limited to the following):

  • Welcome all guests and ensure guests receive responsive, professional and gracious service at all times

  • Assist restaurant leadership in managing the host area, assist in training, directing and leading the host team, in alignment with established standards and procedures

  • Answer any guest questions about the menu, specific food items, the wine list or any other inquiries

  • Perform general clerical tasks including maintaining logbooks and reservation counts on Open Table or other reservation system

  • Liaise with servers to ensure communication at all times about wants and needs of guests

  • Escort guests to their table and help them into their seats

  • Answer phones and take reservations

  • Communicate reservation flow with the back of house

  • Maintain cleanliness of restaurant entrance

  • Check coats and maintain coat check room in a neat and organized manner

  • Maintain the printing and cleanliness of all menus

  • Post daily floorplans and side work duties

  • Stock supplies i.e.: matches, business cards, toothpicks

  • Maintain a clean, safe environment all times in the Dining Room and all service stations

  • Assist in table setting and general dining room maintenance during peak periods

  • Perform additional duties and projects as assigned

Position Requirements:

  • Ability to speak, read, write and understand English

  • Professional demeanor appropriate for a luxury environment

  • Minimum of 1-2 years of fine dining bar experience

  • Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions

  • Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service

  • Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service

  • Must have complete knowledge of and use the service and merchandising techniques described in the Hosts' Manual

  • Knowledge of appropriate table settings and service ware

  • Knowledge of all menu items, prices and general service procedures

  • Must possess basic computational ability

  • Must possess basic computer skills

  • Must be familiar with OpenTable or similar reservation system

Education:

  • High School diploma or equivalent required

Typical Physical / Mental Demands:

  • Must be able to stand and walk for prolonged periods of time

  • Must be able to bend, stoop, crouch

  • Must use hands to reach, grasp, handle, pull and push

  • Must have good near and far vision

  • Must be able to hear, talk, smell

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Bourbon Steak Lead Host / Hostess

Turnberry Associates