Boston/ Phlebotomy Team Leader (Ip) / 40 Hours / Evening / BWH Pathology

Partners Healthcare System Boston , MA 02298

Posted 7 months ago

Performs all functions of phlebotomist, including the more difficult cases. Troubleshoots problems and follow ups as appropriate. Works independently and is able to direct a team of phlebotomists. Assists supervisor and manager with duties such as scheduling, orientation, training and competency assessment. Assists supervisor with administrative tasks as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1.Provides oversight in the absence of the supervisor on weekends and holidays.

  • Makes changes in the schedule as necessary.

  • Provide coverage as needed.

  • Uses sound judgment in handling problems. Notifies supervisor or manager as appropriate.
    2.Assists the supervisor in the orientation and training of new employees; making certain that all orientation and competency paperwork is complete and accurate. Assists with annual competency assessments and documentation. Assists with performance evaluations as appropriate.
    3.Performs all duties and responsibilities of a phlebotomist. Performs venipunctures on difficult patients when phlebotomists are not able to obtain samples.

  • Identifies the patient according to department policies and procedures.

  • Collects appropriate vacutainer tubes and maintains stability as necessary.

  • Properly retrieves electronic orders from Collection Manager and Epic as necessary.

  • Follows all instructions applicable to research protocols.

  • Uses proper phlebotomy technique and isolation procedures as required.

  • Communicates necessary information concerning patients and patient specimens to appropriate person in a timely manner.

  • Follows all Infection Control guidelines.
    4.Performs routine, STAT and timed heelsticks on babies, inpatient and outpatient.

  • Understands the potential risks involved with obtaining specimens from neonates.

  • Uses proper phlebotomy and isolation techniques for neonates.

  • Identifies the patient according to department policies and procedures.

  • Checks collection site prior to leaving the patient.
    5.Serves as a resource for the phlebotomy and Lab Control staff.
    6.Works collaboratively as a senior member of the phlebotomy team.

  • Follows all department policies and procedures and acts as a role model for other staff members.

  • Demonstrates professional customer service skills.

  • Assists in the identification and resolution of issues.

  • Demonstrates ability to effectively communicate with all team members, team leaders, supervisors, managers and administrators.
    7.Assists the supervisor in tracking staff productivity for all shifts.
    8.Responsible for pagers and other hospital hardware.

  • Adheres to the pager and two way phone protocol and is responsible for the communication devices.

  • Adheres to the Epic and Collection Manager protocol and is responsible for care of the scanners and printers.
    9.Follows all Infection Control guidelines throughout the venipuncture and heelstick procedures. Ensures that staff is following established guidelines.


  1. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with all BWH hospital and laboratory policies and procedures.
  2. Responsible for safety, supplies and documentation as appropriate

  • Maintains a safe environment at all times. Immediately notifies supervisor or manager of patient safety issues.

  • Maintains documents in a neat and orderly manner.

  • Maintains phlebotomy logbooks as required.

  • Orders and maintains an appropriate level of supplies. Ensures that expired supplies are removed from the area.


  1. Required weekend and holiday rotation according to the needs of the department.
  2. Performs all other duties as required.
    1.High School diploma or equivalent.
    2.National certification (ie, ASCP or ASPT) preferred.
    3.Scores "effective" or above on most recent performance evaluation. No active corrective action on file.
    4.At least three years of phlebotomy experience preferred.
    5.Demonstrated ability to perform routine and STAT venipunctures on adults and babies, as well as difficult patients.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
1.Requires knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2.Ability to perform more difficult venipunctures.
3.Requires basic knowledge of the anatomy and physiology of veins and neonates' heels.
4.Required ability to interpret electronic orders or lab requisition and select appropriate vacutainer tube(s) for collection.
5.Standing and walking for 90% of the time and some physical effort to transport supplies and specimens.
6.Must have basic computer knowledge of Windows, Outlook, Epic and Collection Manager.
7.Ability to work collaboratively as a senior member of the laboratory team and to assume oversight in the absence of supervisor.
8.Must demonstrate sound judgment.
9.Must have the ability to interact with physicians, nurses, and coordinators on nursing units.
10. Must have the ability to interact with patients and their families.

WORKING CONDITIONS:
1.Extremely busy work environment.
2.Potential exposure to needle sticks and punctures from other sharps.
3.Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4.Required weekend and holiday rotation according to the needs of the department.

WORKING CONDITIONS:

Very busy and fast pace work environment. Constantly changing work environment.


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Boston/ Phlebotomy Team Leader (Ip) / 40 Hours / Evening / BWH Pathology

Partners Healthcare System