Bookseller - Concord, NH

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.

• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.

• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.

• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.

• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.

• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.

• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills

• Self-Management

Qualifications and Education Requirements

• 16 years of age or older

• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills

• Ability to multi-task

• Previous retail sales experience

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time

• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities

• Must be able to lift or team lift objects up to 50 lbs., with or without assistance

• Must be able to communicate using speech, sight, and sound with or without an assistive device

• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job