Supporting the Most Exciting and Meaningful Missions in the World
Book Personalization Manager
Book Personalization Manager
PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 20,000 people in over 60 countries on all seven continents and is headquartered in Arlington, Va.
Under the direct supervision of the Operations Manager or Assistant Operations Manager, plans, directs, and coordinates the daily activities of book print, quality control, and mail-out. Plans and establishes procedures and methods to meet changing processing requirements. Assists in the preparation of plans to ensure that the Facility recruits a sufficient number of additional temporary and seasonal employees to meet fluctuating workload requirements, particularly during the peak season. Assures that a sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. Reviews production reports. The incumbent must resolve all administrative, personnel, and operating problems associated with management of these processing functions in order to assure timely issuance of passports.
Responsible for hiring, reviewing, and termination of contract supervisors and employees.
Effect smooth transition of work between the various processing sections.
Responsible for keeping Operations Manager informed of processing issues and operations concerns.
Resolve all administrative, personnel, and operating problems associated with management of these processing functions in order to assure timely issuance of passports and to meet Department of State goals.
Maintains constant oversight of passport books, foils, and ribbons to include inventories, deliveries, and daily assignments.
Develops work assignments and ensures that all subordinate Supervisors are informed of changes in law, regulations, policy, and procedures affecting their work and such changes are understood and implemented.
Trains supervisors in work procedures, regulations, and other passport issues and reviews work of team members.
Interprets policies, procedures, and goals of the organization for assigned staff.
Responsive to employees issues and helps to build team morale and cohesiveness.
Makes recommendations regarding staffing on all contract personnel.
Effectively communicates with all section managers and takes initiative in addressing procedure revisions, personnel issues, and workflow problems.
Evaluates and audits employees' production for quality and quantity.
Facilitates quality improvement programs and ensures customer service levels are met or exceeded.
Compiles and develops management reports on performance and trends in production utilizing PC skills.
Verifies adherence to all DoS and Facility security regulations.
A Bachelor's degree from an accredited university or college in a related field such as Business Administration or Management.
Minimum Ten (10) years of progressive management experience in a tangible goods production environment.
Minimum of five (5) years of experience working in an environment involving PC hardware and software, including LANs and WANs.
Minimum of five (5) years of experience in staffing a seasonal/temporary work force.
Minimum five (5) years office experience including ten (10) years supervisory experience of four (4) or more people.
Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
PAE Government Services Inc