Body Shop Manager

Summary/Objective

The Body Shop Manager develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides department operating profit in accordance dealership and corporate established goal, maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

Essential Functions

• Directs and schedules the work of all body shop employees

• Forecasts goals and objectives for the department

• Prepares and administers an annual operating budget for the body shop

• Implements aggressive marketing plan to increase body shop business

• Monitors technicians' daily productivity reports and corresponding payroll record

• Establishes and maintains good working relationships with insurance adjusters

• Establishes and maintains good working relationships with customers to encourage repeat business

• Gives fair estimates on costs and time required for body work

• Follows up on parts department orders to ensure parts availability and ensures availably of all required parts and supplies to complete repairs in a timely manner

• Monitors progress and completion of vehicles in the shop, ensuring that repair and safety procedures are followed

• Checks quality of completed work to ensure quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality

• Handles customer complaints immediately and according to company policy

• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties

• Prepares final billing for completed repair orders

• Controls accounts receivables for body repair work

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations including hazardous waste disposal, emergency response and OSHA Right-to-Know

• Ensures that proper safety equipment is available and being used by all employees in the body shop

• Facilitates and/or conducts technical training and sends employees to training schools as needed

• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value

• Keeps abreast of new equipment and tools available and recommends purchases

• Ensures that the work areas and customer waiting area are kept clean

• Follows all attendance and punctuality standards with adherences to timekeeping standards

• Follows the Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows directions from Supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Maintains a professional appearance for self and subordinates in accordance with company policy

• Attends pertinent training on request

• Attends company meetings as required

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.