Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop CSR at David McDavid Honda Irving, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Body Shop CSR who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Responsibilities and Qualifications
The responsibility of a Body Shop CSR is to ensure to meet and exceed customer's satisfaction throughout the vehicle repair process.
The Body Shop CSR will work hand in hand with assigned Estimator to ensure that all customer's information is input into the system and the customer /repair is handled effectively and efficiently throughout repair process.
Greet customers in a timely, friendly manner over the phone or in person
Record customer information in the appropriate estimating system or management tool for the assigned estimator
Inspect vehicles with the customer documenting both related and unrelated damage for repair information including taking 4 corner photos at walk around
Write up vehicle completely and accurately documenting customer's loss information including documenting VIN, License Plate, Mileage, Production Dates, and Fuel levels with pictures that we can properly document vehicle.
Write front door estimates as needed and answer any questions that a customer may have about the repair process
Establish preferred method of communication and enters into CCC One Update Plus to generate customer survey being sent out
Determine customer method of payment and handle insurance checks throughout the repair so that we can ensure all signatures are captured or checks made payable to facility
Assist customers with Rental Cars or alternate transportation as needed
Generate customer repair order and file jacket documenting the damage to the vehicle both related and unrelated damages
Complete file jacket and final QC for vehicle and final delivery
Complete file jacket review to ensure all proper documentation in file for proper recording of repair to include: copies of all payments, frame specs, alignment specs, OEM repair procedures, and final QC documentation
Complete final billing to A/R keep to a 30 day period, including not letting any vehicle leave facility without securing direction to pay on non-DRP
Must be a minimum of eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screens (background & drug test)
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.