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Boac Service Lead (0657U) #25795

Expired Job

University Of California Berkeley , CA 94705

Posted 4 months ago

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Application Review Date

The First Review Date for this job is: 10/19/2018

Departmental Overview

Research, Teaching, and Learning Services (RTL) supports the teaching and research needs of all Berkeley faculty by offering expert consulting, providing vetted tools and essential services, and advocating on their collective behalf with campus policy makers and vendors. Bringing together teaching and research support groups under RTL improves coordination; provides a richer, more seamless experience; and creates opportunities for innovation.

We are a high-performing development team that works with the latest cloud technologies and practices agile in a public university setting. If you understand why this is unusual, and are intrigued, please consider applying for the Senior Business Systems Analyst position with U.C. Berkeley's Research, Teaching & Learning (RTL) group.

Responsibilities

The Business Systems Analyst will serve as the product manager and primary interface with the campus customers who define our requirements. The major application under development will provide big data analytics and other tools to the academic advisors who support students throughout their journey at the UC Berkeley. As usage of the system grows across the campus advising community, the position will transition to a focus on service management.

Key Responsibilities

  • Participate with key stakeholders and governance groups to develop and communicate project strategy and roadmap.

  • Gather, analyze, prepare and summarize business and user needs, documenting requirements, and revising existing system logic difficulties as necessary.

  • Identify, evaluate, and define faculty, staff, and student needs.Validate requirements against needs.

  • Provide technical expertise in developing complex systems and procedures, and identifying and documenting required data elements.

  • Understand and help support full data sciences lifecycle

  • Coordinate with the Project Management Office (PMO) to define service transition projects: rollout (operationalization)

  • Create/negotiate service and operating level agreements.

  • Lead service team comprised of support and and technical specialists.

  • Establish and maintain support model and service documentation (e.g., knowledge base, trainings/workshops, consultations, web-presence, etc.).

  • Define support processes, key performance indicators, and partnerships/contracts are in place to deliver the service within established service levels.

  • Monitor and report on critical success factors and key performance indicators of the service.

  • Provide user support and training on new applications.

  • Establish and document partnerships via MOU

Required Qualifications

We're looking for someone with 3+ years of professional level experience and demonstrated leadership abilities to join a team that includes 5 developers, a QA engineer, UX designer and a Project Manager, who are helping to design and build UC Berkeley's next generation data strategy and infrastructure, and the applications that will take advantage of them. Versatility, adaptability, and a keen attention to detail and respect for process are what make for a good fit with this team.

Knowledge and Skills:

  • Requires advanced knowledge of business analysis function.

  • Must have knowledge relating to the design of applications programs across the campus.

  • Requires knowledge of other related areas of IT.

  • Knowledge of department processes and procedures.

  • Requires advanced skills associated with programming design, modification and implementation.

  • Requires interpersonal and communications skills in order to work with both technical and non-technical personnel at various levels in the organization.

  • Has skills needed to develop conversion and system implementation plans.

  • Data Sciences Lifecycle

Education/Training:

Advanced degree in related field (e.g., Education, Instructional Design, Information Science, Computer Science, etc.) and/or equivalent experience/training desired.

Licenses or certifications, if any:

ITIL Foundations Certification or equivalent IT Service Management certification desired

Salary & Benefits

Salary and benefits package will be competitive with industry for well-qualified candidates.

For information on the comprehensive benefits package offered by the University visit:

http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

This is a 100% FTE, 3-year contract position, with the possibility of eventual career status.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy see:

http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct


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Boac Service Lead (0657U) #25795

Expired Job

University Of California