BMV Team Leader - Clarksville

State Of Indiana Clarksville , IN 47129

Posted 1 week ago

Salary

This position starts at $25,350 ($13.00 per hour)

Work for Indiana

Join U.S News & World Report's #1 state government! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.

About Bureau of Motor Vehicles

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

About the Job

Team Leaders oversee the frontline customer service operations for the branch. You will focus on troubleshooting escalated employee and customer issues in a timely manner. In this entry-level leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to be the best employees they can be.

A day in the life

  • Assist leadership with scheduling for the branch

  • Ensure all staff is conducting their work in a polite and friendly manner while being mindful of timeliness

  • Aid Customer Service Representatives in the resolution of escalated customer complaints

  • Provide relief and support to frontline operations as needed

  • Manage scheduling for skills and testing appointments

  • Submit daily reports of all cash balances and deposits

  • Check transactions to ensure accuracy, timeliness, and proper accounting

  • Assist with the daily opening and closing of the branch

  • Serve as the technical resource for all transactions, policies, and procedures

What we're looking for

  • High school diploma or equivalent

  • Customer service experience

  • Top-notch communication skills

  • Ability to deliver information in a clear and concise manner to a variety of employees and customers

  • A high level of critical thinking and the ability to troubleshoot

  • Ability to read, analyze, and interpret general policies and procedures

  • A drive to assist with the training and development of BMV employees

Hours of Operation

Must be available to work License Branch Hours of Operation:

  • Tuesday, 8:30 am to 6:30 pm

  • Wednesday through Friday, 8:30 am to 5:00 pm

  • Saturday, 8:30 am to 12:30 pm

Benefits

The State of Indiana offers a comprehensive benefit package which includes:

  • Choose from four medical plans (including RX coverage), vision and dental

  • Wellness program that offers eligibility into a discounted medical plan

  • Health savings account, offered for most medical plans, includes state contributions

  • Deferred compensation account (similar to a private sector's 401 K plan) with employer match, as well as a choice between two fully funded pension plans

  • Group life insurance

  • Employee assistance program that allows for covered behavioral health visits

  • Paid vacation, personal and sick time off

  • The State of Indiana offers other generous leave policies covering a variety of employee needs

  • 12 company paid holidays, 14 on election years

  • Qualified employer for the Public Service Loan Forgiveness Program

  • New parent leave

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer.


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BMV Team Leader - Clarksville

State Of Indiana