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BMV Customer Service Representative 2 - Demotte/Rensselaer

Expired Job

State Of Indiana Demotte , IN 46310

Posted 2 months ago


This position starts at $14.00 an hour

Work for Indiana

Join U.S News & World Report's #1 state government! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.

About Bureau of Motor Vehicles

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

About the Job

Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customer's knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.

A day in the life

  • Administer skills tests and evaluate driving skills

  • Assist customers with vehicle/watercraft titles and registration needs

  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

  • Attend training classes and/or take certification tests as required

  • Maintain privacy of customer and all related records

  • Substitute for Customer Service Representatives as needed

What we're looking for

  • High school diploma or equivalent

  • Must be 21 years of age or older

  • Must possess a valid State of Indiana driver's license for at least the preceding 12 month period

  • Customer service experience

  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

  • Must be familiar with the operations of all types of motor vehicles

  • Working knowledge of Indiana driving laws

  • Top-notch communication skills

  • A high level of critical thinking and the ability to troubleshoot

  • Ability to process cash and card transactions

Hours of Operation

Must be available to work License Branch Hours of Operation:

  • Monday thru Friday - 8:30 am to 5:00 pm


The State of Indiana offers a comprehensive benefit package which includes:

  • Choose from four medical plans (including RX coverage), vision and dental

  • Wellness program that offers eligibility into a discounted medical plan

  • Health savings account, offered for most medical plans, includes state contributions

  • Deferred compensation account (similar to a private sector's 401 K plan) with employer match, as well as a choice between two fully funded pension plans

  • Group life insurance

  • Employee assistance program that allows for covered behavioral health visits

  • Paid vacation, personal and sick time off

  • The State of Indiana offers other generous leave policies covering a variety of employee needs

  • 12 company paid holidays, 14 on election years

  • Qualified employer for the Public Service Loan Forgiveness Program

  • New parent leave

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer.

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BMV Customer Service Representative 2 - Demotte/Rensselaer

Expired Job

State Of Indiana