Blood Svcs Implementation Specialist Level 1

POSITION SUMMARY:

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting and training to an assigned number of upgrade, hardware, or simple implementation clients for the duration of the project and for a period of approximately 30 days after the live date. Along with Account Executive and Blood Services Implementation Team Lead, shares the responsibility for the successful implementation of SoftBank, SoftDonor and/or SoftID.Tx.

DUTIES AND RESPONSIBILITIES:

• Assists the Project Manager with all activities related to the SoftBank, SoftDonor and/or SoftID.Tx implementation to assure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.

• Provides system file build, system functionality training, pre-live audit, go-live assistance and post-live audit with the hospital blood bank, donor center and/or nursing staff.

• Maintains a thorough understanding of the overall capabilities and Best Practice use of the system.

• Guides clients in building and fully utilizing all existing system functionality.

• Provides telephone consultations and web-based training sessions to clients, as needed.

• Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx related calls and tasks.

• Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.

• Works effectively with the Blood Services team members, as well as other SCC staff, to ensure timely and satisfactory resolutions to client implementation issues.

• Escalates any issues that may adversely affect client satisfaction or the project timeline.

• Effectively manages assigned workload.

• Submits trip reports and travel documentation in a timely manner.

• Actively participates in knowledge-sharing with other Blood Services team members.

• Provides meaningful recommendations for improving the product.

• Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner.

• Serves as an additional resource for non-assigned clients, as needed.

• Participates in technical training programs, as assigned.

• Complies with all approved procedures, directives and guidelines.

• Performs other duties as assigned.

JOB SPECIFICATIONS:

Education Required:

An Associate's degree in a Healthcare related field is required. A Bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Services, is highly desirable.

Experience Required:

A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Previous experience in the usage, file building and troubleshooting of a laboratory information system (LIS) is highly desirable.

Travel Required:

Yes, up to 75%.

BENEFITS:

SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program and much more!

EOE of protected Veterans and Individuals with Disabilities.