Demonstrate friendliness and greet every person with whom they come in contact.
Maintain a professional appearance and work area consistent with the Handbook.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer complaints or disputes.
Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
Enter the announcements, the sale of the car and the buyer information into the computer system. Ensure accurate recording of sale price and buyer information for the vehicles.
Enter sale data into the LiveBlock system as requested. Upon entering this information, listen closely to the Auctioneer and rapidly enter the increasing amounts of the incoming bids.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Maintain a good flow of communication with the all auction personnel.
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately to the General Manager or designated manager.
KAR Auction Services