Bld Permit Technician II

BUILDING PERMITS - Permit Technician II

Hiring Salary Range: Hiring Salary: $20.00 - 22.75 DOE
Position Salary Range: $20.00-$26.87

Reports to (Role): Building Services Supervisor
Department/Group:* BLG
Job Code: 5040
FLSA Status:* Non-Exempt
Travel Required:* None

Position Type:* Full-Time
Job Family / Business Unit:* BUILDING* Benefits Eligible:* Yes
EEO Category:* Professionals* PERSI Eligible:* Yes
ALIGNED CITY, DEPARTMENT & ROLE

Every unified team starts with a purpose, and we are a purpose-driven team of service-minded professionals. We are passionate about working shoulder-to-shoulder in partnership with our City Council, citizens, and internal team members to bring the City of Nampa's vision for the future to life. Whether you are looking to start, make a change, or advance your career, find your path forward at the City of Nampa to leave your mark on the legacy we will leave in our city and the world around us. In a spirit of excellence, integrity, and dedication, the Building Department is committed to providing timely, accurate, clear, and complete information to manage, mitigate and reduce risks to the city through building safety.

Role Statement for Permit Technician II:
The principal function of an employee in this role is to provide technical permitting support and assistance in processing and issuing permits. This role requires experience with commercial and residential building permits, electrical, mechanical, and plumbing permit processing, and issuance. An employee in this role will answer questions from citizens, builders, and business owners in person, over the phone, or by email and excel in these communication forms.

ROLE SUCCESS PROFILE

Key Job Accountabilities:

• Calculates fees; calculates square footage; verifies occupancy classification and type of construction.

• Answers phones and greets the public to provide information, handouts, assistance, and receive complaints; as necessary, direct calls and visitors to the appropriate department or individual.

• Determines the client's permitting needs by interviewing and soliciting information from applicants; explains codes, regulations, and procedures; quotes applicable fees to the public, businesses, and contractors.

• Accepts, reviews, and evaluates building permit applications for completeness and correctness; reviews blueprints for completeness and accuracy and checks for basic code compliance.

• Processes permits over the counter for electrical, plumbing, and mechanical.

• Issue permits per City regulations.

• Determines which agencies must review applications and route building permits for such agencies and departments to process.

• Provides information to the public concerning the building permit process requirements, codes, and inspection procedures.

• Assists the public in completing applications for building permits.

• Receives various complaints and handles or routes them to the appropriate staff to resolve.

• Investigate businesses and/or individuals' construction or renovation without appropriate permits; resolve to achieve compliance.

• Prepare and accurately maintain information and documents for public records; compile, prepare, and distribute various reports as required or requested.

• Compose, prepare, and type correspondence, memos, and other materials related to permits, department operations, and activities; revise permits and certificates as necessary.

• Provides effective professional liaison between the Department and other City Departments, representatives from public agencies, area businesses, and the general public.

• Listens to and directs comments and complaints from the departments/divisions relating to building safety operations and takes appropriate action to resolve and refer such complaints.

• Interprets and applies departmental or office rules, policies, and regulations in accordance with prescribed procedures and guidelines.

• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.

• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

• Other projects, tasks, and duties as assigned.
  Key Behavioral Competencies:

• Accountability

• Ability to accept responsibility and account for his/her actions.

• Analytical Skills

• Ability to use thinking and reasoning to solve problems.

• Commitment to Safety

• Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.

• Detail Oriented

• Ability to pay meticulous attention to all aspects of a situation or task, whether small or seemingly unimportant.

• Innovative

• Ability to look beyond standard solutions.

• Judgment

• The ability to formulate a sound decision using the available information.

• Problem-solving

• Ability to find a solution for or to deal proactively with work-related problems.

• Reliability

• The trait of being dependable and trustworthy.

• Time Management

• Effectively utilizing the available time to complete necessary job tasks.

Education, Experience Level, Certification Requirements:

• High School Graduate or General Education Degree (GED).

• Permit Technician Certification.

• 3 years of experience as a Permit Technician or any combination of experience which provides the equivalent scope.

• ICC Certified Permit Technician is preferred with the ability to obtain the certification within 12 months of employment and/or any equivalent combination of experience and training that provides the knowledge, skills, and abilities necessary to perform the work.

Skills & Abilities:

• Ability to mentor and cross-train colleagues.

• Ability to demonstrate effective collaboration, teamwork, and conflict resolution.

• Must be able to operate under standard office practices and procedures, including operating standard office equipment.

• Ability to work with various individuals from various socioeconomic, ethnic, and cultural backgrounds in person or over the telephone.

• Ability to work independently and on a team to complete assigned special projects and tasks in addition to fundamental responsibilities and duties of the position.

• Ability to efficiently operate a personal computer using standard and customized software applications appropriate to assigned tasks.

• Ability and willingness to learn and use new skills brought about by rapidly changing information and/or technology.

• Ability to have integrity, ingenuity, and inventiveness in performing assigned tasks.

Character:

• Must have the highest degree of integrity, judgment, and independence.

• A passion for public service.

• A forward-looking perspective, constantly scanning the horizon to anticipate future problems while formulating potential solutions.

• Punctual, including attendance standards and work deadlines.

• Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.

• Is open to direction and recommendations to improve performance.
  Working Conditions (more detailed essential physical job functions available upon request):

• The principal duties of this class are performed in a general office environment.

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws. This position may close prior to the closing date.