Blank AST 3 (Anatomic Pathology Customer Service Support)

Want to be part of the most innovative veterinary team in the country? We are looking for an Anatomic Pathology Customer Service Support representative to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our representatives are provided the following benefits:

PERSONAL LEAVE

• Vacation - earn up to (3) three weeks per year!

• 14 paid Holidays annually

• Sick Leave - eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

• Competitive pay

• Shift Differentials

CE & Other BENEFITS

• $650 Continuing Education annual allowance
• 40 hours Paid CE annually (pro-rated based on appointment %)
• Wellness and on-site Employee Assistance Program

INSURANCE

• High quality and low-cost medical plans to choose from to fit your family's needs.

• UC pays for Dental and Vision insurance for you and your family.

• Supplemental insurance offered including: additional life, disability, short/long term disability and legal coverage.

Job Summary

Under general supervision of the Anatomic Pathology Service manager, provide support for clinicians, students, referring veterinarians and outside agencies to the Anatomic Pathology Service by acting as the first point of contact. Receive and accession all samples and carcasses and provide technical liaison support for pathology services. Ensure compliance with record keeping and billing for hospital medical records for easy retrieval; administer point of service billing for entire Pathology Service. Provide purchasing and medical transcription support. Provide support for all annual conferences and meetings.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.

Position Information

Apply by Date

5/26/2024

Salary Range

$27.34- $39.18/hour

Appointment Type

Career

Number of Positions

1

Percentage of Time

50% variable

Shift Hours

To be arranged between Mon-Fri 8am-5pm

Location

Davis, CA

Union Representation

Yes

Benefits Eligible

Yes

PHYSICAL DEMANDS

• Required to wear Personal Protective Equipment (PPE) as needed for handling samples; i.e. gloves, safety glasses, or plastic booties.

• Work standing and sitting for 8 hours/day.

• Computer work, typing, filing.

• Ascends/descends step ladders.

• Kneeling, squatting.

• Perform duties at counter or desk for extended periods of time.

WORK ENVIRONMENT

• Required to enter hazardous areas such as animal holding coolers; necropsy room; trim room and histology lab and tolerate foul odors and view deceased animals.

• This position works under Medical Surveillance procedures in accordance with Federal and State Laws and Regulations and University Policy.

• Position may require employee to work with or be in areas where hazardous materials and/or infectious diseases are present.

• Required to work with or around areas with sick animals, hazardous material, and/or infectious diseases, and distraught clients.

• Regular exposure to dead animals, tissues, sick/injured animals, zoonotic diseases, foul odors, cleaning chemicals, and carcinogenic chemicals (regular handling of formalin).

• Required compliance with infection control protocols/precautions. Employee is personally responsible for following health and safety guidelines/instructions.

• Maintain a working schedule coordinated by service manager to provide coverage between 8:00am - 5:00pm.

• Work occasional overtime to meet operational needs.

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Minimum Education/Experience:

• Experience working in a high demand work environment with unpredictable, heavy workloads and skill to move between work areas as needed while utilizing time management skills to prioritize and complete daily work assignments according to established deadlines and departmental standards and skill to receive and comply with directions and accommodate occasional projects or special deadlines both independently and in a team setting.

• Experience with billing, client services, and medical records in a veterinary medical environment, typing, and filing, preparing and proofreading correspondence, reports and informational documents, performing standard mathematical calculations.

• Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs such as Excel and Word. Computations, to complete billing and data.

Minimum Knowledge, Skills, and Abilities (KSA):

• Interpersonal oral and written communication and customer services skills, diplomacy and knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals and clearly and effectively interact with a diverse group of people: faculty, clients, residents, students and staff regarding veterinary terminology and related issues.

• Skill to operate and identify malfunctions in standard office equipment: calculators, fax machines, document scanners, photocopy machines, computers, dictation equipment, telephones, laminators, and multi-feature telephone, voicemail, and cell phone texting skills.

• Skill to adhere to safe work practices and standard operating guidelines as developed by campus, hospital and individual work units and be able to interpret policies and procedures to others.

PREFERRED QUALIFICATIONS

Preferred Education/Experience:

• Demonstrated experience providing purchasing support for multiple areas throughout a single department using UC Davis purchasing protocols/practices.

• Experience working in an Anatomic Pathology Service and with pet cemeteries to arrange pick up of deceased pets.

Preferred Knowledge, Skills, and Abilities (KSA):

• Knowledge of VMTH policies, VMACS computer systems and procedures affecting services, clients, and confidentiality of records and information.

• Demonstrated working knowledge of technical and medical terminology and specialized

medical data sufficient to accurately transcribe, understand and recognize inconsistencies in the definitions and use of clinical, medical, anatomical, physiological, laboratory and pharmaceutical terms, as used in an acute care veterinary teaching hospital and ability to apply accurate editing skills in verifying the proper use of spelling, grammar, punctuation, and abbreviations in medical reports and documents. Ability to manage our Perfect Forms database dashboard.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit:https://policy.ucop.edu/doc/1001004/Anti-Discrimination.