Blank AST 2 (Client Services Representative)

Want to be part of the most innovative veterinary team in the country? We are looking for aclient services representative to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our representatives are provided the following benefits:

PERSONAL LEAVE

• Vacation - earn (3) three weeks per year!

• 14 paid Holidays annually

• Sick Leave - eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

• Competitive pay

• Shift Differentials

CE & Other BENEFITS

• $650 Continuing Education annual allowance
• 40 hours Paid CE annually (pro-rated based on appointment %)
• Wellness and on-site Employee Assistance Program

INSURANCE

• High quality and low-cost medical plans to choose from to fit your family's needs.

• UC pays for Dental and Vision insurance for you and your family.

• Supplemental insurance offered including: additional life, disability, short/long term disability and legal coverage.

Job Summary

Under general supervision, provide support for clinicians and students in the Veterinary Teaching Hospital by serving as the first point of contact; provide medical records support; schedule appointments and process medical records data for easy retrieval; collect payments for services; enter patient charges and collect payment from clients. This position floats between the SAC and LAC as needed and may work evenings, weekends, or holidays.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.

Starting salary will be step 3, $24.72/hr.

Position Information

Apply by Date

6/20/2024

Salary Range

$23.67-$33.52/hour. Starting salary will be step 3, $24.72/hr.

Appointment Type

Career

Number of Positions

1

Percentage of Time

100%

Shift Hours

Monday-Friday, 9:00am-6:00pm

Location

Davis, CA

Union Representation

Yes

Benefits Eligible

Yes

PHYSICAL DEMANDS

• Maneuver/lift equipment and materials weighing up to 25 pounds.

• Perform duties at counter or desk for extended periods of time and work in confined or small spaces.

WORK ENVIRONMENT

• May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients.

• Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7-day week coverage in client services to meet operational needs.

• Work variable hours and occasional overtime to meet operational needs.

• Work in other related areas on an as needed basis.

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Minimum Education/Experience:

• Reception experience to answer phones, take accurate messages and assist clients.

• Experience with billing, cashiering and client services.

Minimum Knowledge, Skills, and Abilities (KSA):

• Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

PREFERRED QUALIFICATIONS

Preferred Education/Experience:

• Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs.

• Experience working in a veterinary or medical environment including knowledge of procedures affecting services, clients, and confidentiality of records/client information.

Preferred Knowledge, Skills, and Abilities (KSA):

• Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals. This includes knowledge base for small animals and large animals.

• Knowledge of VMTH admissions, records, cashiering policies and procedures affecting services, clients, and confidentiality of records and information. Ability to learn the fundamental VMTH services and standards for admissions, records, billing, disease processes, scientific terms and processes.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit:https://policy.ucop.edu/doc/1001004/Anti-Discrimination.