Biochemical Genetic Counselor - SOM Pediatrics-Genetics Outpatient (Genetic Counselor 2 OR 3 EX)

Ucsf Medical Center San Francisco , CA 94118

Posted 5 months ago

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as the number one hospital in California and among the top six in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Job Summary

Classification of Genetic Counselor 2 or 3 will be determined based upon the qualifications of the selected candidate.

Under the supervision of the Medical Director and the Practice Manager, and guided by the policies and procedures of the Ambulatory Services and the Medical Center (see relevant AHP guidelines for Licensed Genetic Counselors), and in collaboration with the other care providers of the Biochemical Genetic Medicine Service (Physicians, Genetic Counselors, Nurses, Dieticians, Social Workers, Genetic Counselor Assistants, and Diet Technicians), the Genetic Counselor uses her/his skills to provide excellent clinical service and patient education to Biochemical Genetic Medicine/Metabolism Service patients and their families. The Genetic Counselor will comply with the Medical Center house and Telephone Standards.

The Genetic Counselor is an integral part of the Biochemical Genetics Medicine team and contributes to the management of diverse aspects of the Biochemical Genetics Medicine program, including the coordination of care for patients referred for abnormal newborn screens, patients seen in clinic, and patients evaluated on the inpatient service. The Genetic Counselor serves as a critical contact between the metabolic service and patients and families, as well as with non-specialist medical care providers who may have limited knowledge regarding inborn errors of metabolism.

The Genetic Counselor will have an active role in the evaluation and case management of patients with diverse inborn errors of metabolism, including: mitochondrial disorders, peroxisomal disorders, urea cycle defects, organic acidemias, fatty acid oxidation disorders, lysosomal storage disorders, and other disorders. S/he will also have an active role in the Metabolic Special Care Center newborn screening program, including reviewing abnormal newborn screen results with the supervising Metabolic physician, contacting primary care providers regarding follow-up testing, coordinating follow-up laboratories, providing guidance to the primary care provider regarding testing, communicating with the newborn screening Area Service Center nurses and the Genetic Disease Screening Program of the California Department of Public Health as needed, and documenting/closing cases with supervising Metabolic physician review for the California State Newborn Screening Program in the State Information Screening (SIS) database.

The Genetic Counselor will help coordinate care of patients with lysosomal storage disorders. Our center cares for patients with diverse lysosomal storage diseases (LSDs) including: Fabry disease, Gaucher diseases, Pompe disease, and mucopolysaccharidoses. Our patients require care from specialists in Cardiology, Hematology, Pulmonology, Orthopedics, Ophthalmology, Nephrology, Neurology, Neurosurgery, Bone Marrow Transplant, and Radiology. The Genetic Counselor will help coordinate and integrate the efforts of these specialists to develop a treatment plan for each patient, under the guidance of the supervising Metabolic physician and utilizing national and international guidelines.

The Genetic Counselor will work closely with home care agencies and pharmaceutical companies to assist in the management of enzyme replacement therapy, substrate reduction therapy, and other therapy for lysosomal storage disease patients. S/he will also help organize patient advocacy meetings and may manage the industry-sponsored patient registries. The registries are disease-specific collaborative databases that track the natural history of these diseases.

The Genetic Counselor will provide evaluation and case management for both pediatric and adult patients, and s/he is responsible for specific work before, during, and after clinic sessions. Pre-clinic session work consists of performing necessary specialized intake functions, including medical record review and collation, summarizing medical history and laboratories relevant to the visit, phone interviews with patients and families, and phone discussions regarding coordination of referrals with referring physicians. In clinic, the Genetic Counselor will obtain updated relevant medical, family and other history, and work with other members of the Metabolic team to help provide evaluation and management, in addition to providing emotional support and assisting with decision-making.

Post-clinic session responsibilities include documentation of the information obtained and the medical and genetic counseling information provided; coordination of referrals for additional specialized evaluations and consultations; identification of resources and establishment of needed services for patients and families; provision and explanation of emergency letters to patients, families, and community medical care providers; facilitation, implementation, and coordination of medication and treatment orders; education of school personnel regarding treatment requirements for patients while in school; and answering patient questions by phone and MyChart as needed.

Additional patient care responsibilities may include coordinating patient/family discussion or support groups, creating educational materials, participating in performance/quality improvement projects, and other duties as assigned. UCSF is an academic medical center and there are diverse learners in our environment (medical students, genetic counseling students, dietitian interns, pediatric residents, and others), therefore, teaching is also a component of the position.

Additional administrative responsibilities may include, reviewing new patient referrals, creating a weekly schedule matching learners in clinic with patients to be seen (genetic counseling master's students, medical students, residents, fellows, and others), and coordinating the weekly Metabolic meeting and speaker roster.

UCSF Medical Center requires all Advanced Health Professionals (AHP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric AHPs in the inpatient and outpatient clinical settings at all UCSF Medical Center sites (Parnassus, Mt. Zion, Satellite Clinics, et al). Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day.

Required Qualifications

GC 2:

  • Diplomate of the American Board of Genetic Counseling;

  • Valid Genetic Counselor License; or Temporary Genetic Counselor License issued by the State of California

  • Active American Heart Association CPR Certification;

  • Master's Degree in Genetic Counseling from an American Board of Genetic Counseling (ABGC) accredited training program

  • Previous experience as a Genetic Counselor intern or Genetic Counselor

  • Ability to analyze situations, prioritize tasks, develop solutions and make recommendations

  • Ability to use good judgment and work independently, at times under the pressure of deadlines

  • Ability to access situations, prioritize workload, develop solutions, and make recommendations

  • Excellent communication and interpersonal skills, both over the telephone and directly

  • The flexibility to orient and work at all UCSF Health locations

GC 3:

  • All requirements above

  • Five years of experience as a Genetic Counselor

Preferred Qualifications

  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.

  • Prior experience with EPIC

Licensure/Certification

  • Diplomate of the American Board of Genetic Counseling;

  • Valid Genetic Counselor License; or Temporary Genetic Counselor License issued by the State of California

  • Active American Heart Association CPR Certification

UCSF Medical Center requires all Advanced Health Professionals (AHP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric AHPs in the inpatient and outpatient clinical settings at all UCSF Medical Center sites (Parnassus, Mt. Zion, Satellite Clinics, et al). Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day.

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

  • Picks up and disposes of any litter found throughout entire facility.

  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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