Billing Support Specialist

Sharp Spring Gainesville , FL 32601

Posted 2 months ago

SharpSpring is looking for a Billing Support Specialist to join our team in Gainesville, Florida. We need someone that brings a positive and professional customer-service oriented attitude while undertaking a variety of tasks. If you are interested in joining a growing, fast-paced, dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!

The Billing Support Specialist will be responsible for resolving billing support queries that come in via phone, email, and chat systems. You will also conduct comprehensive bug reports and test applications. Candidates should possess ample initiative and keen judgment skills while working with a multi-functional team including support, accounting, and product developers.

The Responsibilities

  • Provide billing support to SharpSpring's global customer base

  • Respond to cases in our support ticketing system in a timely manner and manage pending cases while maintaining a high quality of support

  • Assist the support team in resolving customer disputes

  • Help maintain the company's billing system

  • Update accounts receivable records for new accounts and missed payments

  • Improve efficiencies in the billing process

  • Communicate customer feedback to the product management team to improve the product

  • Assist with the dunning process and soliciting collections

The Person

  • 1-2 years experience supporting customers in a business environment- preferably in a billing capacity

  • Strong communication skills - verbal, written and active listening; able to communicate effectively at all levels

  • Excellent customer service skills

  • Attention to detail

  • Comfortable dealing with numbers and the processing of financial information

  • Results-driven

  • Ability to manage workload based on changing priorities

  • Strong analysis design, documentation, problem-solving, and organizational skills

Find Out What It's Like to Work at SharpSpring

SharpSpringers are dedicated, diverse individuals working to provide the best product and service possible to our customers. SharpSpring (NASDAQ: SHSP) provides excellent benefits, an engaging workplace, and talented, friendly coworkers. Join our team!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Health Support Specialist 64006307

State Of Florida

Posted 1 week ago

VIEW JOBS 5/27/2020 12:00:00 AM 2020-08-25T00:00 Requisition No: 138588 Agency: Department of Health Working Title: HEALTH SUPPORT SPECIALIST - 64006307 Position Number: 64006307 Salary: $1,094.40 biweekly Posting Closing Date: 06/02/2020 REQUIREMENTS This position will be available to work as Health Support Technician or Senior Clerk in all WIC clinic locations in our 10 county region. The incumbent will be required to work at various sites with a scheduled or advance notification of changes. This is a highly skilled position which requires an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE data system with minimal supervision. Having successfully completed the Florida Paraprofessional Training modules, will assist in providing quality nutrition services to WIC participants in compliance with the Federal Regulations and state policies. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Alachua County Health Department, represents the agency and its mission and values while acknowledging that all information held in health records is confidential, with access governed by the state and federal laws Confidential information includes the clients name, address, medical social and financial data and services received. This position requires traveling up to two hours as a team in a state or rented vehicle. Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WiSE clinic manual and the FL WIC Manual DHM 150-24. Accurately assesses and records income, demographic and other information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Ensures that the Florida voter registration documentation and forms are completed accurately. Issue WIC EBT card benefits. Conducts secondary low risk nutrition education contacts to WIC Clients. Assist in decreasing non-participation by contacting clients for appointments who appear on related reports such as the No Show and Clients eligible for benefits reports. Obtains accurate data on height and weight measurement on women, infants, and children. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains "universal precautions." Follows established guidelines and standards for safety in handling equipment, biological specimens and waste products to prevent exposure to blood borne pathogens. Assesses immunization status. Completes lab/anthro and immunization sections in FL-WiSE. Promotes and support breastfeeding initiatives. Reads, understands, and implements directives and other duties as assigned. Completes and submits time sheets, EARS, and travel accurately and according to established division and agency guidelines. Other duties as assigned. Must have two years of experience working in a professional front office setting Must have two years of experience with data entry in an Electronic Medical Records system. Must have experience maintaining and tracking inventory. NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. BENEFITS: Department of Health Career Service employees enjoy the following benefits: * State of Florida Retirement package - 3% employee contribution required * 9 Annual paid holidays * Ability to earn 104 hours of paid Annual Leave (annually) * Ability to earn 104 Hours of paid Sick Leave (annually) * Health insurance for individual or family coverage * Life insurance * Additional supplemental insurances available such as dental, disability, etc. * Tax Deferred Medical and Child Care Reimbursement Accounts available * Tuition waiver available Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums! Monthly employee premium for the standard PPO/HMO: Single coverage is $50 Family coverage is $180 Monthly employee premium for the High Deductible Health Plan PPO/HMO: Single coverage is $15 Family coverage is $64.30. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Nearest Major Market: Gainesville State Of Florida Gainesville FL

Billing Support Specialist

Sharp Spring