SharpSpring is looking for a Billing Support Specialist to join our team in Gainesville, Florida. We need someone that brings a positive and professional customer-service oriented attitude while undertaking a variety of tasks. If you are interested in joining a growing, fast-paced, dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!
The Billing Support Specialist will be responsible for resolving billing support queries that come in via phone, email, and chat systems. You will also conduct comprehensive bug reports and test applications. Candidates should possess ample initiative and keen judgment skills while working with a multi-functional team including support, accounting, and product developers.
Provide billing support to SharpSpring's global customer base
Respond to cases in our support ticketing system in a timely manner and manage pending cases while maintaining a high quality of support
Assist the support team in resolving customer disputes
Help maintain the company's billing system
Update accounts receivable records for new accounts and missed payments
Improve efficiencies in the billing process
Communicate customer feedback to the product management team to improve the product
Assist with the dunning process and soliciting collections
1-2 years experience supporting customers in a business environment- preferably in a billing capacity
Strong communication skills - verbal, written and active listening; able to communicate effectively at all levels
Excellent customer service skills
Attention to detail
Comfortable dealing with numbers and the processing of financial information
Ability to manage workload based on changing priorities
Strong analysis design, documentation, problem-solving, and organizational skills
Find Out What It's Like to Work at SharpSpring
SharpSpringers are dedicated, diverse individuals working to provide the best product and service possible to our customers. SharpSpring (NASDAQ: SHSP) provides excellent benefits, an engaging workplace, and talented, friendly coworkers. Join our team!