Billing Support Specialist (Remote)

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Support Specialist

• Billing and Account Receivable Support

• Home Health and Hospice (HH)

Remote Position | Home Health or Hospice Experience Required

Working hours: 9 AM-6 PM Eastern or 10 AM-7 PM Eastern

Company Overview:

At MatrixCare, we're innovators and thinkers who strive to serve our patients and customers better. Our culture is built on groundbreaking ideas, unparalleled opportunities, and a passion for customer-centricity.

Why MatrixCare?

• We're a team of visionaries who challenge ourselves to be better every day.

• We're driven by a passion for technology and customer support.

• We're a fast-paced and exciting company that values innovation and collaboration.

The Role

As a Billing Support Specialist, you'll be the primary point of contact for our customers, providing world-class support for our Home Health and Hospice solutions. You'll need:

• Strong personal skills and knowledge of the home health and hospice industry.

• Ability to diagnose and resolve complex customer billing and accounts receivable issues.

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.

• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Answer billing and accounts receivable-related questions in a friendly, effective, and efficient manner.

• Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems via phone, email, chat, or self-service platform.

• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.

• Document new issues, FAQs, and resolutions for a robust knowledge base.

• Track and document inbound support requests and ensure proper notation of customer problems and issues.

• Stay abreast of current technology in products, design changes, and new product offerings.

• Identify critical issues that may impact all clients.

Qualifications:

• Bachelor's degree in finance, business, healthcare technology or a relevant field strongly preferred

• Home health or hospice billing and accounts receivable experience is required

• Must have strong Desktop and Internet skills

• Must have demonstrated experience solving billing and accounts receivable problems on an innovative home health & hospice software product

• Must have excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner

• Home Health and/or Hospice billing and accounts receivable with MatrixCare is preferred

• Equivalent combination of education and experience will be considered

About You

• You're a quick learner, self-directed, and motivated.

• You have a strong dedication to customer satisfaction and a willingness to learn and improve.

• You're highly organized and have excellent communication skills.

• You have home health or hospice billing and accounts receivable experience (required).

What We Offer

• A dynamic and supportive work environment

• Opportunities for professional growth and development

• Competitive salary and benefits package

• Recognition and rewards for outstanding performance

Salary and Benefits

• Competitive salary: $22-$31/hour (dependent on experience and location)

• Comprehensive benefits package, including medical, vision, dental, life, AD&D, short-term and long-term disability insurance.

• 401(k), Employee Stock Purchase Plan (ESPP), and Employee Assistance Program (EAP)

• 15 days Paid Time Off (PTO) in the first year, plus 11 paid holidays and 3 floating days.

• Opportunities for professional growth and development

MatrixCare is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.

EEO Statement

MatrixCare provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is:

Total Base Pay Range

• 21.95 - 27.43 - 32.92 USD Hourly

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.