Billing Support Specialist

Role Summary:

This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer satisfaction. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you.

Location: This position is 100%?in-office?and reports to our facility?on site?in Syracuse, NY.

Salary Range: $21.00/hr - $23.00/hr

Key Responsibilities:

• Billing Inquiries Handling:

• Respond to customer inquiries related to billing statements, invoices, and payment methods.

• Clarify billing discrepancies and resolve customer concerns promptly.

• Payment Processing:

• Process payments through various channels (online, checks, etc..).

• Ensure accurate posting and reconciliation of payments.

• Customer Account Management:

• Update customer accounts with billing changes, payment arrangements, and account notes.

• Maintain customer records and ensure data accuracy.

• Issue Resolution:

• Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.

• Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.

Basic Qualifications:

• High School Diploma or equivalent

• Strong attention to detail and accuracy in data entry

• Proficiency in the English language

• Proven ability to adapt to new software and changing office environment.

• Proven ability to calculate, post and manage accounting figures and financial records.

• Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).

Working Conditions:

• Work is performed in an office environment. Employees may be subject so some lifting up to 10lbs.

• May require occasional overtime during peak billing periods or to address urgent customer issues.

What awaits you at Rapid Response:

• A family environment designed to focus on your professional growth and development.

• Annual salary increases based on employee performance.

• Medical, Dental, Vision, and 401k

• Paid Vacation and Sick Time

• Wellness Program + Wellness DAYS OFF

• Internal advancement opportunities

About Us:

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. We do what is right for our employees and for your families, for the workwe find a way to make it happen. always with compassion and respect. Its a commitment to supporting our team holistically, not just as employees, but as humans. Take care of yourself and your family, then bring your whole self to work to do the work that you love. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information:

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

COVID-19 Requirements:

• Must be fully vaccinated: 2 does of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

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