Billing Supervisor

Schindler Atlanta , GA 30301

Posted 2 months ago

Location: Atlanta, GA, Georgia, United States

Requisition ID: 63269

Schindler stands for mobility. Mobility needs experts.

Join our team in Atlanta, GA.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Billing Supervisor

Mobility is the goal

Note: This is not a remote role

Work Location: 3 Ravinia Drive, Atlanta, GA 30346

Responsible for Billing NI/MOD customers with the objective of timely billing in accordance with contract terms. Direct supervision of Invoicing Specialist team to improve billing accuracy, while improving customer satisfaction. Participate in and facilitate monthly conference calls with FO as needed.

Team Management:

  • Supervise 8-12 Invoicing specialists' daily functions including but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs.

  • Develop team members through training classes and direct supervision.

  • Ensure billing team is following procedures outlined in SEC SRM policy and NI/MOD SOPs

  • Set team billing targets and KPIs and continually monitor actual vs target

Billing Accuracy and Efficiency:

  • Consistently improve quality of billing to reduce revision invoice volume by ensuring all NI/MOD billings are completed timely and in accordance with contract terms and conditions.

  • Monthly/Quarterly invoice audit for billing due list clean-up and ongoing review for billing upload accuracy into 3rd party systems.

  • Work closely with billing team and field organization to identify areas where improvement is needed and implement procedures according to findings.

  • Responsible for accuracy of customer billing forms.

  • Responsible for compliance with 3rd party billing platform requirements

Communication and Collaboration:

  • Responsible for driving improvement in billing opportunity / billing gaps (billing vs. work in progress) by communicating with the field organization and directly with customers.

  • Prepare for and lead conference calls for manual billing and GAP jobs with field organization. Highlight urgent billing issues and revisions required and actions needed to resolve. Set timeframes for resolution and monitor for completion.

  • Communicate with customers to discuss discrepancies, investigate complaints, verify accuracy, and correct errors in billing as needed.

  • Escalation of disputes to upper management as needed.

Process & Technology Improvement

  • Work with RPA designers to automate time-consuming processes in SAP.

Mobility needs you

  • 2 - 5 years of Supervisory work experience in billing or credit and collections or a Bachelor's or Associates Degree with 1-2 years of previously noted experience.

  • Bachelor's degree is preferred.

  • 5 years General work experience

  • 3 years Functional work experience

  • Good Analytical skillseffective time managment and organizational skills

  • Large ERP experience required

  • SAP experience preferred

Do you want to move the future with us?

If so, please click the Apply now button.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact

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