Billing Supervisor

FRANKLIN COUNTY CRISIS CENTER - 465 Harmon Ave., Columbus, OH 43223

Launching: March, 2025

Our Position: Supervises a team accountable for billing and follow-up tasks related to specified program(s). Leads team to fulfill the organization's financial performance objectives. This position reports to the Program Director or VP of Clinical Operations based on the program(s) scale.

Your Responsibilities:

• Supervise daily operations of the billing and follow-up team, ensuring they efficiently handle billing tasks and follow-up duties to meet area performance and productivity goals. This is integral to the revenue cycle's front-end process at designated location(s).

• Creates and executes plans to optimize reimbursement for services rendered, ensuring timely billing of claims. Actively engages in process enhancement initiatives aimed at resolving service delivery issues and enhancing overall effectiveness.

• Formulates recommendations for the designated Director regarding both short and long-term goals, objectives, and strategies pertaining to billing and follow-up operations. Maintains oversight of operations to guarantee the attainment of established goals.

• Analyzes trends in billing and follow-up processes, offers suggestions for resolving issues and discoveries, and communicates findings to the designated Program Director and RCM leadership.

• Engages in special initiatives that may entail crafting project work plans, carrying out project duties, and coordinating resource allocation.

• Keeps track of the productivity and performance of the billing and follow-up team to pinpoint any inconsistencies and maximize the efficient use of colleague resources.

• Responsible for continuous development and assessment of designated site billing team.

• Creates work schedules aimed at achieving cost-effective staffing levels that align with business needs and financial objectives.

• Maintains a working knowledge of applicable Federal, State, local laws and regulations, and Recovery Innovations Code of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Other duties as needed and assigned by the Director.

Essential Duties and Responsibilities (Claims Liaison):

• Performs data entry into the EHR system in a timely fashion to allow billing to be completed by the RCM team, such as subscriber policy IDs, diagnosis code corrections, authorization follow up, demographics, guarantor correction, etc.

• Reviews weekly error reports from RCM team.

• Communicated Claims and Billing policy updates and/or procedural changes to staff as directed.

• Performs other related duties as assigned.

Our Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must possess a comprehensive knowledge of front-end billing, revenue cycle functions and systems.

• Bachelor's degree in Business or Healthcare Administration or a related field preferred.

• Minimum five (5) years of experience within the area of billing, revenue management, specifically experience managing functional areas of Billing/Follow-up or other management functions related to revenue cycle activities or an equivalent combination of education and experience.

• Experience in a behavioral healthcare organization or large healthcare complex services preferred.

• Exhibits superior management skills that emphasize team-building and strong leadership with the ability to provide clear direction to the team.

• Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards.

• Minimum 2 years of supervisory experience.

• Must have strong written and verbal communication skills.

• Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.

• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

• Must demonstrate strong organizational skills leading a combination of direct and dotted-line reporting relationships.

• Must be comfortable operating in a collaborative, shared leadership environment.

Driving Requirements:

• If driving is required for this position, must meet all requirements outlined in RI International driving policy.

• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

Physical Demands:

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused

RI International is proud to be an equal opportunity workplace and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We aim to create a workplace that celebrates the diversity of our employees, customers, and the communities that we serve.