Billing Supervisor

DS Waters Of America, Inc. Lakeland , FL 33810

Posted 2 months ago

Overview of the Billing Supervisor

The Billing Supervisor will directly supervise a team of Billing Specialists. The Billing Supervisor is accountable for managing the creation and distribution of highly detailed client-specific invoices within established timelines. The individual will also be responsible for the quality of the work being completed, detecting errors in the billing process and taking the appropriate corrective action to streamline billing processes across multiple markets while safeguarding the company's income.

Job Responsibilities (INCLUDE BUT NOT LIMITED TO)

  • Ensures invoices are billed and distributed on time

  • Responsible for the quality of the invoices being distributed by all associates with specific auditing and review of work product from new associates

  • Responsible for training, coaching and developing billing associates

  • Manage and oversee A/R results for assigned accounts

  • Work with customer and sales team to develop and prepare customized billing that suits the customers' needs while adhering to pre-established billing options

  • Develops and prepares reports and metrics including month-end reporting

  • Utilizes metrics to improve performance

  • Implement quality billing practices and procedures

  • Maintain, update and develop billing process documentation including, but not limited to, process flows, training documents and reference guides

  • Research and identify root cause of recurring billing issues, adjustments and other related issues and institutionalize improved solutions

  • Manages and ensures compliance with all billing controls and policies

  • Assist and work cooperatively with Key Account Team and customer to solve issues and reconcile accounts

  • Special projects assigned by Management

Job Requirements

  • Bachelor's degree Business or related field

  • 3-5 Years experience in a Billing Environment

  • Advanced Excel skills

  • Experience billing multiple billing types

  • Effectively communicate both internally and externally

  • Ability to learn and manage multiple systems, portals and customer interfaces

  • Desire and ability to roll up sleeves and dig into problems and processes

  • Ability to build relationships with Sales & Operations personnel

  • Ability to collaborate across multiple business units

  • Strong analytical skills

  • Ability to identify systemic issues or process improvement opportunities from mistakes and problems

  • Oracle or SAP experience preferred

Who We Are

Primo Water, is a national provider of direct-to-consumer beverage services within the bottled water, office coffee and filtration service markets. The Company's comprehensive portfolio of beverage service products includes, among other things, three- and five-gallon returnable bottled water, coffee, tea, water dispensers, coffee and tea brewers and water filtration equipment, as well as other ancillary products and services.

The Company owns a number of well-known product brands. Bottled water brands include Alhambra, Athena water, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Mount Olympus, Nursery water, Sierra Springs, and Sparkletts.

Primo Water Corporation is a leading pure-play water solutions provider in North American, Europe and Israel and generates approximately $2.1 billion in annual revenue.

Primo Water is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website for more information about Primo Water. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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Billing Supervisor

DS Waters Of America, Inc.