Billing Supervisor

Customer Service Associates Austin , TX 78719

Posted 1 month ago

Billing Supervisor

THE COMPANY

CSA Service Solutions, based in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. CSAs customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. CSAs portfolio of services includes:

  • On-site technical field support, including maintenance & repair

  • FDA field change orders (recalls)

  • Bench repair and remanufacturing

  • Installation

  • Call center

  • Contract manufacturing and logistics

  • FDA compliance and validation

  • Project management

  • Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

CSA is looking for a Billing Supervisor who is passionate about our core mission to customize and deliver the best and highest quality solutions to our customers both internally and externally. The Billing Supervisor will support the company's mission, vision, and values by exhibiting the following traits: Trust, Respect, Accountability, Innovation, Teamwork and Servant Spirit. CSA is looking for a Billing Supervisor to be responsible for providing administrative and account oversight for all billing-related matters for the company in a professional and knowledgeable manner. The Billing Supervisor will be accountable for resolving matters connected with project management, client requests and project and implementing methods related to the billing process.

  • Supervise billing and receivables staff in order to promote efficiency within the finance department.

  • Reconcile billings with the accounts received ledger

  • Monitor the billing metrics database

  • Manage and ensure compliance with control objectives

  • Develop and prepare reports and metrics

  • Utilize metrics to improve performance

  • Support internal and external auditors

  • Update billing policies, procedures, methods, and guidelines

  • Communicate with management on day-to-day issues

  • Lead team to improve office collections, communicate issues, and implement ideas

  • Perform daily activities of billing and auditing of assigned claims

  • Ensure compliance with company policies, and state and federal regulatory bodies

DISCUSSION OF QUALIFICATIONS

CSA is seeking a team-oriented individual with a proven working experience as an Billing Supervisor or relevant experience.

  • Bachelor's degree in business administration, accounting, finance, or related field preferred

  • 3 or more years of billing/receivables experience with management experience

  • One or more years of leadership experience required

  • Experience working with generally accepted accounting principles and accounting software

  • Must have large ERP AP system experience, Great Plains experience preferred

  • Salesforce and/or Servicemax experience a plus

  • Strong personal computer and business solutions software skills

  • Strong interpersonal skills for interacting with accountants, clients, and upper management

  • Good communication skills for communicating with support personnel and management

  • Strong analytical and problem-solving skills

  • Good presentation skills for educating internal clients on accounting principles

  • Good planning and organizational skills to balance and prioritize work

DISCUSSION OF PERSONAL CHARACTERISTICS AND FIT

The Billing Supervisor will be an integral member of the team but also must be accountable, have strong crisis management skills and an ability to prioritize. The candidate must be energetic, driven, have a professional demeanor and be willing to roll up their sleeves and be a essential part of the team. The highest integrity is a must. CSA is looking for a candidate that can establish and maintain effective professional working relationships with co-workers, and every level of management. The perfect fit for this position will possess excellent organizational skills as well as an ability to think analytically. You will have an eye for accuracy and an attention to detail throughout all facets of your work. You must be able to manage yourself as well as to effectively manage and motivate a team.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment and physical demands described below represent the activities and surroundings of the positions.

  • Must be able to sit, stand, and bend for long periods of time exceeding 4 hours.

  • Ability to lift, push, pull, drag and carry up to 20 lbs. with or without assistance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. CSA retains the right to change or assign other duties to this position.

APPLICATION INSTRUCTIONS

Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.


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Billing Supervisor

Customer Service Associates