Billing Supervisor

Firm has an immediate opening for a Billing Supervisor in our Downtown LA office. The Billing Supervisor is a key resource for the firm on billing processes, procedures, and policies, in addition to preparing complex bills. Additionally, this position will keep abreast of current procedures, make recommendations to senior management, describe ways to increase efficiency and accuracy, implement new procedures and projects, and ensure all measures are taken to train and develop staff on new procedures. The Billing Supervisor is expected to apply their organizational and communication skills while displaying a positive, high-energy attitude.

Essential Duties and Responsibilities:

• Responsible for managing the Billing staff in the Los Angeles office and the daily operations in the Billing department. This includes coaching, mentoring, and overseeing the staff’s workflow and performance to support the firm’s vision, values, and culture.
• Promotes effective work practices and guides staff in multiple offices toward attaining their goals.
• Resolves highly complex and sensitive billing issues, and has the authority to process exceptions and transactions that aide in the timely and accurate resolution of complex inquiries referred by practice office staff.
• Resolves service-related activity for the firm regarding bill management and processing.
• Responds to all forms of inquiries from all offices and other internal customers in a timely manner and escalates issues to the Billing Manager or other firm management as needed.
• Performs quality assurance activities for the practice offices designed to review the productivity and accuracy of bills and the client service inquiry process. Ensures that appropriate responses are applied in compliance with the firm’s policy, procedures, and standards.
• Maintains knowledge of office results to cultivate training and development opportunities and implement process enhancements.
• Acts as the firm’s 3E process expert and is responsible for designing, delivering and implementing the team’s training courses and materials.

Job Requirements:

• Six (6) years of increasingly complex accounting and billing experience including a minimum Five (5) years of experience managing billing operations, and preferably at a law firm, is strongly desired.
• A Bachelor’s degree in Accounting or a related field is strongly preferred.
• Extensive experience with managing and handling all facets of electronic billing in the legal industry.
• Must have a strong knowledge of the 3E or Elite billing system and Microsoft Office.
• Strong analytical skills, including advanced proficiency in Excel and ability to prepare and present complex data, analyses and ad hoc reports.
• Must have well-developed professional interpersonal skills, excellent leadership skills, the ability to interact effectively with people at all organizational levels of the firm and be able to work in a team environment.

Many of our job openings can be viewed at https://consultativesg.crelate.com/portal