Billing Specialist

Pillpack Meridian , ID 83646

Posted 2 months ago

PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy. We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together. As a member of the Clinical Resource Team you will provide support for escalated incoming calls, supervisor level requests, and additional outbound support seven days a week. Successful candidates will be required to pass a pre-employment drug test.

Why you'll love working at PillPack by Amazon Pharmacy!

  • Earn More: Competitive wages with the ability to increase hourly pay every 6 months through our Employee Step Plan

  • Non Retail Environment: Enjoy a casual dress code and the non-retail environment that the pharmacy has to offer

  • Amazon employee discounts

  • Amazon Health Benefits: Medical, vision, and dental benefits available DAY 1 (inclusive of domestic partner and children as well)

  • Paid Time Off begins accruing immediately

  • 401 (k) savings plan with match

  • Career Growth: Join the team that will be taking pharmacy to the next level. Many of our technicians have developed into Trainers, Team Leads, and Managers. The opportunities are endless!

For more information on Amazon's benefits, please visit

Employees will be on-site for training during their first two weeks. Upon completion of training, all new colleagues will work from home. In order to do so, you will be required to have access to a reliable broadband internet connection, either through DSL, cable, or fiber-to- home (FiOS or Fiber Optic) with a minimum internet speed requirement of 10 mbps download and 5 mbps upload contracted speed, ability to connect to the PillPack network via a hardwired internet connection, not via WIFI, a separate room or part of a room for your home work area that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and is able to devote full attention to the PillPack customer during work hours. Note that while WFH is currently approved, it is subject to change in accordance with any regulatory requirements.

PillPack by Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what PillPack and Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Core Responsibilities

  • Process and submit insurance claims to all of our customers

  • Analyze and verify all dates of service and billed amounts

  • Verify client data for completeness and accuracy prior to billing cycle to ensure excellent customer service

  • Research missing and incomplete information resulting in billing errors and denials

  • Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists

  • Perform all other adjustments in a timely manner to reconcile accounts and completing unbilled reconciliations on a weekly basis

  • Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors

  • Complete prior authorizations with attention to detail and accuracy, then have the prepared prior authorization reviewed by a clinical pharmacist

  • Perform other tasks assigned while working in a fast paced environment

  • Work a flexible schedule - shifts will possibly start and end outside of normal business hours including weekends

Basic Qualifications

  • High school or equivalent diploma

  • Idaho State Board of Pharmacy License in good standing (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

  • 6+ months of experience working with computer and web based tools

  • 6 + months of experience working in billing

  • Experience recognizing and identifying patient medications

Preferred Qualifications

  • National Pharmacy Technician Certification (PTCB or NHA)

  • Demonstrated ability to work as an effective team member

  • Strong organization skills and attention to detail

  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality


  • $16.50/hr


  • Monday to Friday 9:30 am - 6:00 pm MST

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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Billing Specialist