JOB SUMMARY: Responsible for all patient account collection efforts, including, but not limited to, generating patient statements, making payment arrangements, collecting on accounts, monitoring and pursuing delinquent accounts.
ESSENTIAL JOB FUNCTIONS:
Act as primary liaison with patients regarding account questions and concerns.
Assess patient accounts to determine account balance accuracy.
Asses aged accounts to establish adjustment recommendations.
Assess aged accounts to determine eligibility for 3rdparty collection efforts.
Act as primary liaison with 3rdparty collection agency.
Establish and maintain payment plans for patient accounts.
Collect on delinquent patient accounts through phone and mail correspondence.
Generate and distribute patient statements.
Assist internal staff in answering questions pertaining to billing.
Prepare patient refund requests for Revenue Cycle Director approval.
Reconcile daily encounters.
Monitor and report variances in daily productivity reports pertaining to billing.
Assist Revenue Cycle Director to conduct charge master review and updates as needed.
Assist Revenue Cycle Director to resolve claim/billing issues as needed.
Maintain up-to-date procedure manual.
Works with Information Technology and Revenue Cycle Director to resolve electronic health record (EHR) technical issues related to billing.
Maintains confidentiality of information at all times.
Adheres to professional standards, organizational policies and procedures, federal, state, and local requirements, and Joint Commission standards.
Morton Comprehensive Health