Billing Specialist II

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

The Billing Specialist role is to perform the timely and accurate reconciliation and analysis of billing activity. By manipulating and analyzing internal and external data, the associate will identify discrepancies, research the root cause of the discrepancies, and work to correct the cause of the issue.

Responsibilities

• Develop weekly recons for billing validation.

• Preparation of billing files with customer, product, and pricing data with 100% accuracy and

timely delivery

• Daily/Monthly Reconciliation

• Adequate Knowledge of AR/AP functions with ability to support same as may be required

• Project Management

• Research and analysis of billing issues on multiple platforms and companies.

• Analyze and document current processes with the goal of streamlining and improving these

processes. Work with tech teams to automate processes where beneficial.

• Utilize Billing distribution for the following types of requests:

o Invoice requests

o Ticket management for billing and memo requests

• Process approved debits/credits (keying, attaching backup, etc.)
• Communicate and conduct meetings with external parties to obtain accurate, workable data and

other information. Work with their resources, providing them adequate data to identify issues

with their setups and systems to minimize discrepancies on their end.

• Complete project deadlines as assigned by Manager.

• Develop an end-to-end understanding of the transactional data flows between InComm and

assigned merchant/partner; understanding how sales are recorded on both sides, how data flows

between the two entities, and learning where breakpoints exist in the flow to monitor the

accounts.

• Work with the collections team on weekly aging reports.

• Review billing issues and open tickets with appropriate teams for resolution.

• Manage and serve as billing backup for intermediate and complex merchant billing accounts.

• Other tasks and responsibilities as assigned.

Qualifications

• Bachelor's Degree required with 5 to 10 years of relevant work experience.

• Detail oriented and highly organized

• Ability to self-direct activities, set priorities, and meet deadlines.

• 'Hands-on' approach, willingness to roll up sleeves and dig in.

• Natural curiosity about how things work.

• Ability to communicate at various levels throughout an organization both internal and external.

• Flexibility, including ability to adapt quickly to changing priorities.

• Ability to operate in an ambiguous, high pressure environment.

• Strong analytical and problem-solving skills; ability to develop and use structured approaches to

identify root causes of issues and recommend resolutions; ability to present results in a meaningful

term.

• Strong pattern recognition skills

• Strong knowledge of database and spreadsheet software with intermediate Excel skills.

• Experience with Microsoft Office applications required.

• Oracle Experience is preferred.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier I

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