Billing Specialist I

Rackspace San Antonio , TX 78245

Posted 2 months ago

PRIMARY RESPONSIBILITY: Complete billing cycles and duties which include data entry, auditing, analysis, trouble-shooting, and revenue assurance.

Perform the daily operational activities for the billing department in order to fulfill invoicing process. Additionally, perform process reviews in order to initiate ways to help maximize efficiencies and minimize costs on billing cycles. Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies, and state/federal regulations.

QA contractual agreements using quote-to-cash applications and authenticate the integrity of the revenue cycle. Required to attend periodic meetings in order to service Sales and Support divisions. Assignments include managing daily workflow and ticket queues in order to meet business deadlines. Compiles and organizes data relating to invoicing, credit memos, cancellations, and any other revenue related materials.

  • KNOWLEDGE/SKILLS/ABILITY: Knowledgeable of applicable contract laws, pricing policies, and product awareness.

    Proficient in accounting terminology and transferring service contracts to quote-to-cash applications, billing, and Revenue Assurance policies. Skillful in Microsoft Office Suite and Oracle. Shares best practices outside of immediate department and exhibits FANATICAL Support to internal customers.

    Excellent follow-through skills using time-management and task prioritization. Exceptional communication, presentation, and organization skills. Ability to understand revenue operations and legal aspects to identify revenue risks.

    Adhere to and ensure execution of company policies and procedures throughout the revenue cycle. Capable of developing strong interdepartmental and cross-functional working relationships. Aptitude for working in small groups and promoting inclusiveness. Ability to embrace change.
  • JOB COMPLEXITY: Maintains queues regularly to process contracts, electronic agreements, renewals, credit memos and cancellations.

    Processes credit memos and cancellations into billing system. Communicates daily with Sales and Support teams to rectify outstanding issues/actions. Assist team with workload overflow. Offers Billing related customer support (internal) directly over the phone or via electronic communications.
  • SUPERVISION: Operates under moderate supervision, with checkpoints of work in progress.

    Receives updates on process and product changes with ability to create plan for implementation. Able to work flexible schedule to meet business needs.
  • EXPERIENCE/EDUCATION: High school diploma or equivalent required.
  • PHYSICAL DEMANDS: General office environment.

    Moderate levels of stress will occur, especially during business deadlines. No special physical demands required. Minimal travel required on a monthly basis.

POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

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