Canon Solutions America Burlington , NJ 08016
Posted 3 weeks ago
About the Role
Responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority.
Your Impact
Reviews and validates pricing and terms of service agreements and purchase orders.
Responsible for entering and updating service agreement billing and terms in custom operating system.
Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor.
Retrieves and enters meter reads; retrieves purchase orders for contract renewal.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Prior administration experience.
Strong Microsoft Excel skills required along with effective analytical ability.
ERP experience preferred.
Ability to complete a high volume of data entry with robust problem-solving skills are necessary.
Ability to work overtime required, especially at month end.
Company Overview
About our Company
Posting Tags
#pm20 #li-jg1 #li-hybrid Responsibilities
Interacts with customers regularly to ensure accurate and timely billing.
Reviews and validates pricing and terms of service agreements and purchase orders.
Responsible for entering and updating service agreement billing and terms in custom operating system.
Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor.
Retrieves and enters meter reads; retrieves purchase orders for contract renewal. Qualifications HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Prior administration experience.
Strong Microsoft Excel skills required along with effective analytical ability.
ERP experience preferred.
Ability to complete a high volume of data entry with robust problem-solving skills are necessary.
Ability to work overtime required, especially at month end.
Canon Solutions America