Billing Officer

Position Details

Summary

Operating Title Billing Officer Long Classification Title Accounting Specialist Campus Location Durham Department UNH Financial Aid Operations Summary of Position

Serving under the Assistant Director, the Billing Officer is responsible for processing student accounts in compliance with federal and state regulations, institutional policy and in support of university enrollment goals. They are expected to understand high-level compliance requirements and execute and deliver work with limited oversight.

Works closely with institutional colleagues to ensure consistency in policies, practices, compliance, service to students, and in some instances may validate other staff work. They are expected to maintain a thorough working knowledge of and seek to continuously improve the application of technology and regulations in student billing.

Acceptable minimum level of education Acceptable minimum years of experience Additional Job Information Posting Number PS4549FY24 Other minimum qualifications

Bachelor's degree in accounting or related field and three years of related experience or high school graduation and five years of experience in progressively responsible accounting duties or equivalent combination of higher education and experience totaling five years. Effective written and oral communication skills.

Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public. Proficiency with Microsoft Office suite of products, specifically Excel, and financial reporting software. Strong analytical skills.

Additional Preferred Qualifications

Masters degree in accounting or closely related field. Work experience in higher education environment.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/60586 Percent Time Information (FTE) 1.00 Grade 15 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.

There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 04/10/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist?

No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Account Processing. Process federal Title IV credits to students, ensuring compliance with stale date regulations, as well as regulatory refund timeline, and other applicable federal restrictions.

Accessing various lender website to troubleshoot loan disbursement questions. Reconcile disbursements daily. This position assists in meeting department and university goals through processing complex payment arrangements such as waivers, 3rd party, and payroll deductions.

Produce invoices for outside third party vendors. Coordinate and assess charges relating to other departments on campus, such as Health & Wellness, Registrar's Office, Housing, Dining, Study Abroad.

Duty/Responsibility

Specialized Work Team. Perform special projects and assist with specific aid programs, as assigned. This includes serving on specialized work groups (example but not limited to loans, study abroad, scholarships, fee assessment, reduce loan/part-time students). Work as a team to process aid which includes evaluation of aid offers, assessing accuracy of aid offer, and necessary aid adjustments.

Duty/Responsibility

Customer Service. Provide comprehensive customer service for students, families, and related campus departments regarding tuition and fee billing.

Inform and advise students about financial obligations, costs, indebtedness, and various payment options. Individualize information to the student given their needs and program of study. Collaborate with campus departments to arrange funding for students.

Maintain knowledge of applicable federal, state, and university policies and procedures as it relates to student billing. Resolve complex customer service matters regarding billing. Participate in all customer service-related activities such as answering phones, email, scheduling appointments, and walk-in traffic.

Assist Admissions Office in its outreach activities by providing student financial information at open house/recruitment events, info sessions, and offering counseling to students and families. Serve as an educational resource for prospective students, returning students, and families.

Duty/Responsibility

Account Analysis. Use independent decision making and evaluate students needing exceptions or special circumstances.

Use professional judgement to execute exceptions to university policy. Continuously audit reports, monitor system functions, manually correct accounts, and document any necessary changes. Coordinate with USNH to monitor university refunds of student, state, and federal funds (approx. $29.5 million in direct deposits, $4.1 million in checks). Correct banking and direct deposit information, handle returned funds. Run quality assurance reports to monitor staff tuition benefits, graduate student waivers, inter-departmental waivers, and multiple third party waivers; manually correct as needed.

Duty/Responsibility

Data Stewardship. Maintain confidentiality and protect and secure student records, data, and privacy.

Ensure that proper controls are in place when accessing various technological products and services. Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance. Adhere and advise on financial aid data sharing practices and the permissibility of access to financial aid data elements and materials.

Duty/Responsibility

Other Duties as Assigned

Supplemental Questions