Billing Generalist

Posting Summary

Logo Posting Number STA00224PO24 Job Family Financial and Accounting Operations and Analysis Job Function Accounts Receivable USC Market Title Accounts Receivable Analyst Link to USC Market Title https://uscjobs.sc.edu/titles/132838 Job Level P1 - Professional Business Title (Internal Title) Billing Generalist Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS Finance State Pay Band 5 Approved Starting Salary Salary commensurate with qualifications Advertised Salary Range Salary commensurate with qualifications Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Fiscal Accounting

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.

Position Description

Advertised Job Summary

The Billing Generalist for Student Affairs and Academic Support (SAAS) is responsible for performing professional duties related to accounts receivable and billing process within the Division of SAAS. The Billing Generalist will be a member of the division's centralized finance team. The division includes Student Affairs, Student Life, Student Health and Well-Being, Student Success, the Residential Experience, University 101 and the National Resource Center for the First Year Experience. The Billing Generalist is directly supervised by the Student Account Manager for Student Affairs and Academic Support. They assist in the review, process, and audit of transactions for over 9,000 first year students, over 20 Greek Life Houses, and over 40 Greek organizations. The Greek Life billing process includes over 100 different meal plans, fees, and rents. They utilize multiple different information systems such as Starrez, Banner, and Touchnet.

Billing Generalist

• Do you have experience in billing or experience with reconciliation?
• Are you a "details" person who enjoys finding opportunities for process improvement?
• Do you enjoy working with data and reviewing transitions for accuracy?
• Can you provide excellent customer service and follow up?

Primary duties include:

• Review and process billing for Division of Student Affairs and Academic Support

• Manage all financials feeding through the StarRez and or Banner systems for on campus housing.

• Reconcile semester fee loads including approving adjustments and processing housing application cancellations.

• Answer financial related questions from students, parents and other USC departments including counseling when needed.

Perks:

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.

• Benefits you will not find elsewhere! (over 30 paid days off, paid tuition, state benefits, state retirement, and more!)

• An engaging and collaborative on-campus environment

• Opportunities for professional development.

Minimum Qualifications

Bachelor's degree and 1 or more years of experience; or equivalent

Preferred Qualifications

Experience with billing and financial transactions; experience with reconciliation

Knowledge/Skills/Abilities

Knowledge of or ability to learn University systems. Ability to act as a liaison with internal and external departments. Knowledge of principles and processes for providing excellent customer service. Ability to be detailed oriented to ensure accurate billing and efficient collection/reconciliation of accounts. Ability to work independently in the absence of supervisor. Ability and willingness to learn new systems and implement new processes in response to change or to improve functions within the division.

Job Duties

Job Duty

Student Account Billing: Review and process billing for various areas within the Division of Student Affairs and Academic Support to include housing and Greek life. Oversee, set-up, maintain, and reconcile all financials feeding through the StarRez and/or Banner systems for on campus housing (including University residence halls and Greek Village). This includes rent, activity fee, supplemental education fees, UTS and PO Box, application fees, fines/damages, Greek meal plans, fraternity/sorority fees, etc.

Essential Function Yes Percentage of Time 40 Job Duty

Data Management: Assist with the ongoing management of data feeds and financial transactions. Balance and reconcile big semester fee loads to ensure all monies are credited/debited to the correct accounts. Review all daily financial adjustments made through the StarRez assignments system. Approve adjustments and upload to Banner daily. Assist with processing of all Housing application cancellations. Process refunds through Touchnet. Communicate with the assignments team and Residence Life regarding issues in the system related to financials that need correcting.

Essential Function Yes Percentage of Time 35 Job Duty

Internal Billing and Reporting: Process internal billing for various areas within the Division of Student Affairs and Academic Support. Prepare financial documents when needed.

Essential Function Yes Percentage of Time 5 Job Duty

Misc. Accounts Receivable Billing: Process billing for conferences, products sold and other services offered by the Division of Student Affairs and Academic Support.

Essential Function Yes Percentage of Time 10 Job Duty

Customer Service: Answer questions from students, parents, and other USC departments and outside clients. Counsel students and parents on financial matters and maintains appropriate records. Release holds on student accounts when past due balances paid. Perform other duties as assigned.

Essential Function Yes Percentage of Time 10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date Job Open Date 03/13/2024 Job Close Date 04/27/2024 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by April 27, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance

• Retirement Programs

• Paid Tuition

• Dependent Scholarships

• Annual Leave

• Sick Leave

• 13 Paid Holidays (including an extended December holiday)

• Paid Parental Leave

• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/165395 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have at least a Bachelor's degree and 1 or more years of experience; or equivalent?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents

• List of References and Contact Information