Billing-Customer Service Specialist

Billing-Customer Service Specialist

To provide customer service support as it pertains to billing, contracts and subcontracts to specific branches as assigned. This position is required to work closely with the service team to ensure billings to customers that are consistently clear, accurate and timely. Related tasks include establishing work authorizations, processing contracts, permits, and following up with customers on outstanding receivable balances.

Service and Contract Billing:

Responsible for daily billing including editing daily reports and submitting invoices to customers adhering to customer specific guidelines.

Ensure timeliness, accuracy, and acceptance of POs on a monthly basis.

Follow up with Billing Partners and others in order to resolve customer billing issues and ensure invoices are approved and billed.

Understanding of billing contracts and specialized billing scenarios.

Address and solve customer questions and concerns.

Organize customer billing in an easily understood manner

Reach target monthly invoice goal set by manager

Ensure underbilling is below target set by manager

Other duties as assigned

High school diploma required

Higher education in the Accounting field preferred

3-5 years billing, administrative, and/or bookkeeping experience preferred especially within the electrical construction field

Positive safety attitude and personal integrity - both are non-negotiable

Proficient in Microsoft Office and advanced typing skills for data entry

Strong communication skills, both verbal and written

Detail-oriented with a high capacity for multitasking

Ability to prioritize and organize work to ensure follow-through

Strong desire to actively contribute to a team environment

Pieper Automation is an Equal Opportunity Employer - Minority/Disabled/Veterans/Females are encouraged to apply.