Billing & Collections Finance Operations Lead

North America Billing & Collections

• North America Billing & Collections Finance Operations Lead

The North America Billing & Collections team, bills and collects billions of dollars of premium for most of the commercial and personal business produced in the United States. To continue the momentum achieved through various improvements in the last several years, it is important to maintain solid finance operations processes.

As the North America Billing & Collections Finance Operations Lead, you will report to the SVP North America Finance

• Billing & Collections Leader managing a small team of financial analysts and working closely with the Global Finance Operations

• Reconciliation team.

This role operates on a hybrid work schedule (3 days in office, 2 days remote) and must sit in either our Whitehouse Station, NJ or Wilmington, DE offices.

Specifically, this role will have direct oversight and accountability for:

• Provide finance support specific to developing, implementing, monitoring, and advocating for the budgetary needs and priorities of the North America Billing & Collections organization

• Responsible for monitoring and enhancing both financial and operational metrics required to drive efficiencies

• Lead the development of a comprehensive staffing model

• Reconciliations

• Individual and process productivity

Job Responsibilities:

• Oversee all aspects of SOX controls related to the billing and collections process and ensure all financial transactions are processed accurately, timely, and in accordance with established policies and procedures.

• Oversee the reconciliations regarding the receivables and cash clearing accounts and serve as the business owner for all billing & collections reconciliations.

• Regularly review and analyze bad debt from customer allowances, credits, write-offs, and return activities, including maintaining detailed record-keeping.

• Monitor and prepare schedules for >90 days aged balances which impact statutory surplus.

• Support annual planning process and ongoing budget management for overall North America Billing & Collections organization including enhancing & maintaining the expense allocation methodology.

• Serve as the North America Billing & Collections lead in discussions with Division Financial Officers, Corporate Finance and Internal Audit on various finance operations processes. including bad debt, cash forecasting, non-admitted assets, and SOX controls

• Partnering with NA Billing & Collections leadership, develop and implement effective strategies to accelerate customer payments, reduce the days in accounts receivable, and minimize bad debt.

• Manage a small team of Financial Analysts supporting various billing & collections finance operations including SOX controls, bad debt analysis, cash forecasting

• Serve as the billing & collections owner for the Divisional Finance Officer reporting package, present reports on billing and collection activities and progress.

• Working with NA Billing & Collections leadership, enhance existing staffing models to proactively forecast staffing needs based on forecasted volume trends.

• Lead the development of individual and process level productivity reporting partnering with NA Billing & Collections leadership.

• Collaborate with the team to ensure all financial reporting deadlines are met.