Billing & Collections Coordinator, Intermediate - 607644

Northern Arizona University Flagstaff , AZ 86002

Posted 1 week ago

Job Title

Billing & Collections Coordinator, Intermediate

Job ID

607644

Location

Campus Health Services

Full/Part Time

Full-Time

Favorite Job

Regular/Temporary

Regular

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

Performs a variety of coordination and support duties related to billing and collections for Campus Health Services to ensure compliance with best billing practices, electronic billing regulations and HIPAA. This position requires a thorough knowledge of revenue cycle processes and health insurance/medical terminology. Assists with the monitoring and troubleshooting of accounts receivables, financial reporting, and other general administrative support functions. Provides excellent customer service to patients, clients, and staff. Demonstrates initiative and ability to work independently. Utilizes judgement to handle differing office situations in accordance with NAU policies and procedures and supervisor's guidelines. May provide work direction to other clerical staff and student employees. This position reports to the Manager, Revenue Cycle.

Billing and Collections

  • 70%
  • Assists with coordinating the processing and submission of all patient medical claims and account receivables. Reviews patient bills for accuracy and completeness.

  • Authorize Daily Tickets/Ensure paperwork is properly completed by providers and patients/Research Outstanding Claims/Collect Information necessary for billing.

  • Answer all patient and insurance account inquiries.

  • Collaborate with clients to obtain billing information and resolve issues.

Cashiering

  • 15%
  • Assist with Daily Functions such as opening/closing the Campus Health clinic activities, daily cashiering and prepare financial reports. This may also include processing Workman's Compensation claims or interdepartmental billing.

Administrative Support

  • 10%
  • Oversees the work of Student Employees.

  • Participates in Student Orientation Events.

  • Attends meetings and trainings as necessary.

  • Assists in maintaining processes to improve efficiencies.

Other

  • 5%
  • Other duties as assigned.

Minimum Qualifications

  • Associate's or Bachelor's degree in accounting or related field.

  • 2 years of work experience in a medical clinic setting with an Electronic Health Record.

  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Certification in Medical Billing and/or Medical Coding or comparable experience.

Knowledge, Skills, & Abilities

Knowledge

  • Working knowledge of medical claims processing of evaluation and treatment services.

  • Working knowledge of policies, practices, procedures, and terminology of assigned function.

  • Working knowledge of standard billing and collection practices and procedures.

  • Knowledge of standard office practices and procedures.

Skills

  • Customer service skills.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Data entry skills.

  • Skill in maintaining accounting or bookkeeping records.

Abilities

  • Communicates effectively.

  • Listens actively.

  • Recognizes and escalates unusual situations or problems

  • Balances competing priorities.

  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Anticipated salary range is $38,628 - $45,023. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 28, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


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Billing & Collections Coordinator, Intermediate - 607644

Northern Arizona University