Billing And Revenue Support Team Leader

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Billing and Revenue Support Team Leader

Job Family and Group: Customer

Reports to: Steven Bramley, Manager-Back Office Customer Service

Location: Indianapolis, IN

Position Summary:

Under general supervision, is responsible for monitoring and analyzing the Billing and Revenue Support Team activities. Reviews office procedures, forms, and correspondence for revisions; develops training programs to fit the needs of the Customer Service group. Serves as liaison between the Customer Services group and other divisions, departments and organizations on matters related to customer service programs.

Primary Responsibilities:

• Supervises the activities/day-to-day operations of Billing and Revenue Support employees

• Develops topics for periodic or refresher training and researches the availability of outside training programs

• Communicates, implements, and interprets customer service policies and procedures

• Works to develop a team concept in each work area and develops ways to maintain employee morale

• Communicates and serves as a liaison with other organizations within the Company to resolve issues, work flow problems or errors

• Schedules and organizes personnel to accommodate anticipated workflow

• Develops data modeling and queries for Customer Service organization, as needed

• Evaluates the effectiveness of customer service operations

Preferred Skills:

• One year of recent verifiable experience in data analysis, preferably in a Customer Service environment

• Supervisory experience in a union environment

• One year experience of recent verifiable experience using Access and Excel as major components of previous job responsibilities including a high degree of proficiency in MS Office programs

• Experience with billing software including enhancements, replacement, and troubleshooting

• Utility billing, payment and/or collection knowledge and experience

• Bank branch operations vault processes

• Applicable understanding of regulatory guidelines and how those relate to a public utility

• Knowledge of continuous process improvement methodologies and tools

• Ability to provide critical feedback in a productive manner

• Excellent prioritization and organizational skills

• Ability to quickly adapt to changing business needs

• Strong communicator both oral and written skills

• Demonstrated ability to work effectively and cooperatively with others requiring minimum supervision

Basic Qualifications:

• Minimum high school graduate or equivalent

• One year of experience with SAP including a technical understanding of SAP systems and extensive knowledge of customer applications

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.