Billing Analyst L Multiple Locations

Who We Are

FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There has never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Finance Operations Engineer has an experienced background with a record of delivering complex technical solutions and supporting operations within defined periods. Solutions will leverage and integrate with existing corporate technologies, comply with security and financial regulations and will support strategic objectives while following corporate processes and methodologies, including SCRUM, PMO and ITIL processes. This position will report directly to the Director, Global Billing Program of Global Information Systems (GIS).

The Finance Operations Engineer will support global billing resources across all segments on an as-needed basis. This role will be part of a team of finance ops engineers led by the Global Billing Program Director. This role will primarily manage a MS teams billing support channel, prioritize and resolve billing related tickets in our ServiceNow (SNOW) system, assist with new biller training as-needed, perform biller functions if/when certain segments have attrition or simply need additional resources to work through a backlog. In addition to supporting biller resource needs, this role with work closely with the Global Billing Program lead to identify areas of improvement across all billing workstreams as required. Areas of improvement will focus on the entire project lifecycle with primary objectives to:

• Reduce DSO and bad debt

• Ensure timely, accurate and professional invoices are sent to clients

• Reduce amount of time all professionals invest in project management administrative tasks

• Ensure accounting has information needed to accurately record project revenue

Develop reports and dashboards so that all stakeholders have the information they need to make informed business decisions.

The objective of this position is the support of Unit4 (U4) ERP system with a specific focus on the billing workstream using the ITIL management framework that's comprised of incident, service request, recurring task, problem, change, and knowledge management. This role requires excellent diagnostic skills, ability to implement creative solutions and high-level communication skills.

What You'll Do

• Respond to billers' support inquiries via email, MS teams messaging or video chat/phone or other remote access

• Diagnose and effectively resolve technical issues which may include talking the client through basic problem-solving processes

• Contribute to the development of test cases, training materials, and other content required to ensure successful solution adoption

• Perform biller functions as/if-needed

• Improve operational billing by evaluating and recommending process re-design, implementing changes, and contributing information and opinion to the development team

• Perform code reviews, unit testing, and system testing. Help ensure all requirements have been addressed, functionality works, errors are handled properly, and documentation has been completed

• Participate in the implementation of all modifications and changes to U4 ERP billing functions

How You'll Grow

ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.

Basic Qualifications

• 5+ Years' experience in the implementation, deployment and maintenance of ERP solutions.

• Experience with ERP system implementations and a general wide-ranging technical expertise.

• Experience with Unit4 ERP financial system a plus, but not required.

• This role requires travel to FTI offices.

• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship.

Preferred Skills

• Bachelors degree or equivalent Job experience in a law firm or other professional services environment preferred, but not required.

• Help-desk experience a plus, but not required.

• Experience with Unit4 ERP financial system a plus, but not required.

• Intermediate to Advanced MS Office knowledge (specifically, Outlook, Excel and Word) required.

• Intermediate knowledge of Adobe PDF software required.

• Impeccable attention to detail.

• Dependable with excellent time management skills.

• Proven track record for improving process efficiencies and solving problems.

• Flexibility - ability to work under tight deadlines and handle multiple tasks.

• Proven ability to work as a team member in a fast-paced environment with diverse team members.

• Excellent written and verbal communication with a strong ability to communicate and interface with business leadership

• Experience with SharePoint 2010 sites and applications is a plus

• Positive attitude and self-motivated

#LI-HB1

Our Benefits

Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

• Competitive total compensation, including bonus earning potential

• Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance

• Generous paid time off and holidays

• Company matched 401(k) retirement savings plan

• Potential for flexible work arrangements

• Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.

• Family care benefits, including back-up child/elder care

• Employee wellness platform

• Employee recognition programs

• Paid time off for volunteering in your community

• Corporate matching for charitable donations most important to you

• Make an impact in our communities through company sponsored pro bono work

• Professional development and certification programs

• Free in-office snacks and drinks

• Free smartphone and cellular plan (if applicable)

• FTI Perks & Discounts at retailers and businesses

• Upscale offices close to public transportation

About FTI Consulting

FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.

Additional Information

• Job Family/Level: Core Operations Level 2 - Tier 1

• Citizenship Status Accepted: Not Applicable

• Exempt or Non-Exempt?: Exempt

Compensation

• Minimum Pay: 71000
• Maximum Pay: 124500