Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Billing Analyst - Collegeville, PA Req10523

Expired Job

Quest Diagnostics Incorporated Collegeville , PA 19426

Posted 5 months ago

Billing Analyst - Collegeville, PA req10523

Schedule: Monday-Friday, 8 a.m.-5 p.m.

Basic Purpose:

The Enterprise Accounts Billing Specialist is responsible for analyzing and improving billing processes for accounts that cross regional and joint venture geographies. Bills from these accounts often cover hundreds or thousands of account numbers with differing fee schedule tiers making Quest's traditionally matrixed billing processes detrimental to a positive client experience. Inconsistent fee schedule updates across the organization require a level of ownership and process improvement mindset of the Enterprise Accounts Billing Specialist.

The selected candidate will troubleshoot both routine and complex billing issues (not managed by Optum) across the nation which they identify themselves through regular checks of bills/fee schedule records or those escalated to them by clients, our Enterprise Account Representatives, Customer Solutions Specialists, and/or Sales Directors. They will investigate and analyze customer issues before facilitating resolution and follow-up. They will act as a liaison between Enterprise Account Representatives, Customer Solution Specialist, clients, patients, and our Billing Department. They will be responsible for managing customer relationships of assigned accounts to ensure they receive high quality billing resolution services. Enterprise Accounts includes National Clinical and Nationwide Accounts which represents $105M in revenue and roughly 15,000 accounts.

Duties and Responsibilities:

  • Defines and standardizes fee schedule creation and update process across the nation for Enterprise accounts.

  • Works collaboratively with regional leadership to implement and maintain the above process.

  • Serves as the point of contact for billing issues that our Enterprise Account Representatives and/or Customer Service/Solutions Specialists have obtained during client visits or client calls.

  • Serves as the point of contact for key clients that request a single point of contact for billing questions and concerns.

  • Reaches out to Quest Diagnostics Health Plans team and/or insurance companies as needed to better understand denials, patient coverage, and patient responsibilities.

  • Works with the Enterprise Account Representative, Customer Solutions Specialists, and/or client on Billing in Progress (BIP) and missing information trends and issues.

  • Maintain and apply an advanced working knowledge of applicable systems (Salestool, Salesforce, QTN, QIS, ESP, QLS, QBS, etc.) and understand how these systems integrate as resources for investigating and resolving billing issues.

  • Performs client education on simple billing processes, medical necessity requirements, denials, eTrailer, etc. Understands responsibilities of the Optum Billing Solutions Specialist (BSS) and refers appropriate issues to them for follow up.

  • Pulls invoices for reconciliation for the Enterprise Account Representatives in order to provide to the Billing Department.

  • Pulls BIP lists and AR (Account Receivable) lists when requested by the Commercial Team.

Qualifications:

  • Education Preferred: Bachelor's Degree in a Life Science, Business, Customer Relations or related field.

  • Work Experience: Minimum of 4 years of successful customer service experience including responsibility for investigating, analyzing and resolving customer and patient billing concerns in the lab industry. Minimum of 2 years' experience in Quest account setup/price implementation process. Experience working across the Quest enterprise.

  • Competencies: Customer Focus, Problem Solving, Functions Skills (Billing), Priority Setting

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cafe Team Member Kimberton Whole Foods Collegeville

Kimberton Whole Foods

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Job Summary The Cafe Team Member provides a delightful customer experience while maintaining a welcoming, well merchandised department. This person supports the Cafe Department and embodies the spirit of a team player. The Cafe Team Member interacts with customers, vendors, and fellow KWF Team Members in a positive, enthusiastic and authentic manner and follows the direction of the Cafe Department Head and store management. KWF CULTURE: KWF Team Members embrace KWF culture and can speak to our history and mission. KWF Team Member knows how to get the job done with a smile while managing their personal energy and mood. KWF Team Members Are: * Positive * Supportive * Self-Motivated * Team-Oriented * Hard-Working * Flexible DAILY OPERATIONS: The Cafe Team Member’s primary responsibilities to execute the following. * Provide exceptional customer service to all. * Prepare food and drink in the following stations: espresso, smoothie, fresh juice, made to order. * Support the hot/cold buffet set-up, maintenance and breakdown. * Prep food for, maintain & face the Grab & Go Case. * Stock and maintain the coffee station, soup station & bakery case. * Prep various food items, peel and slice vegetables, slice meats and cheeses. * Responsible for the overall cleanliness of the café including trash, recycling, and eating areas. * Upkeep of sanitary practices and quality control including the cleaning of all stations, tables, counters, utensils, oven, floors and trash. * Adheres to established KWF SOPs for opening and closing Cafe. * Working in collaboration with the Café Department Head to maintain accurate and up-to-date product signage throughout the entire department. KEY ATTRIBUTES: * Good communication skills: oral and written. * Motivated to work a flexible schedule including nights and weekends. * Thrives as a team player in a fast-paced work environment. * Able to be on your feet for 8 hours. * Excellent time management skills. Hours: Part time/Full time nonexempt status with flexibility to work day, evening and weekend shifts as necessary. Ability to stand for long periods of time, lift up to 40 lbs, and be able to juggle multiple priorities during busy hours. Physical Capabilities: * Full Sense Range (Vision, Hearing, and Sense of Smell) – the ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with customers and co-workers. * Lifting, Gripping and Carrying Objects – Up to 50 to 75 pounds frequently, including boxes, cans, tools, and other products. * Stooping, Squatting, and Kneeling – Stoop and maneuver to pick up boxes from shelving and carts. * Walking – Short distances to bring items from miscellaneous areas. * Standing – Prolonged standing. * Work Environment – Movement based with the majority of time being in motion (walking/standing) rather than sedentary (sitting). * Climate – Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis. Kimberton Whole Foods Collegeville PA

Billing Analyst - Collegeville, PA Req10523

Expired Job

Quest Diagnostics Incorporated