Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Billing Advocate

Expired Job

Wufoo Portland , OR 97228

Posted 2 months ago

About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey's mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company's 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit

The Role

As part of the team, you will be an advocate for the customer billing experience to drive customer and team improvements. This includes interacting with customers to provide the highest quality assistance to our most complex billing related issues, and doing research and troubleshooting to identify issues that delay payment or impact customer experiences.

As our billing experience product expert, you will work cross-functionally with Customer Operations, Finance, Legal, and Product to interpret customer insights to diagnose and prioritize issues related to billing and payment work flows or to identify creative solutions. In addition, you will also help in driving education and knowledge management of billing resources, processes, and policies to support internal teams with real time answers, or product training. Ultimately, you are the billing experience voice and will integrate customer insights into product, process, and policy business areas.

Technical aptitude matters in the role, but not as much as the desire to make a difference on a motivated team. This role is expected to work in a team environment and communicate billing activity with internal stakeholders through various projects such as, but not limited to, bug reporting, financial/customer analyses, training, process and procedures improvements.


  • Diagnose and resolve our product billing and payment issues. Take our customers at their most frustrated point and deliver them with context and grace to a resolution.

  • Operate as our billing product expert and resource to others both within and outside the immediate work group for all billing functions/tasks.

  • Act as an approachable and patient resource for the global Customer Ops team. Provide real time internal support for more complex questions, deliver ongoing billing training, and build knowledge by providing proactive feedback.

  • Follow through on product issues related to billing. Identify and reproduce, file articulate and consistent bugs, communicate with product and engineering to ensure they have what they need to prioritize and fix issues, and keep internal stakeholders and affected customers up to speed.

  • Liaise with Customer Support teams to learn and implement best practices and to drive process and workflow improvements for the customer and team experience.

  • Be a clear and adaptive communicator in all situations. Your voice needs to provide full context for customers, reproduction steps for product and engineering, communicate customer trends, synthesize data to arrive at solutions, as well as provide engaged support to internal teams.

  • Reporting and liaising with Finance, Product & Engineering, and Legal teams on billing and revenue trends.

  • Collaborates with business leaders and cross-functional teams as a customer advocate to integrate customer feedback that helps inform product roadmap objectives.


  • World-class customer service focus, preferably for an Internet company.

  • 2+ years of experience solving billing related issues for customers with high expectations.

  • Ability to synthesize data and information to identify trends and arrive at solutions.

  • A fast-learning critical thinker with excellent organizational skills.

  • Outstanding oral and written communication skills, adapting communication style for any audience.

  • Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.

  • Ability to maintain confidentiality and handle sensitive data.

  • Strong attention to detail.

  • Teamwork and collaboration, plus able to independently drive projects.

  • Excellent knowledge of Internet and software applications, including Microsoft Office products. Bonus points for knowledge of SalesForce, NetSuite, and various Payment Consoles.

  • Basic knowledge of EU VAT regulations for electronically supplied services

  • University degree required.

  • Fluency in English required.

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Alternative Ed Transition Advocate

Multnomah Education Service

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 This position is located at Wynne Watts School in the Long-term Care and Treatment: Subacute Care program Number of days: 200 Hours per day: 8 A competitive compensation and benefits package will be offered, including medical, dental, vision, flex spending accounts, employee assistance program (EAP), paid holidays, paid time off programs, basic & voluntary life insurance, STD/LTD & employer paid contribution into PERS (Oregon Public Employees Retirement System). We support our employees' continued education through our Tuition Reimbursement Program. REPORTS TO: School Principal POSITION PURPOSE: The Alternative Education Transition Advocate will work with students in reconnecting with their neighborhood and/or community school. This position works directly with culturally and socially responsive organizations, applicable school districts, administrators, building principals and counselors to navigate the successful reentry into school after a exiting the long-term care and treatment program. This position is responsible for obtaining community support services, such as mentoring, educational tutoring and transportation. NATURE & SCOPE: This position is subject to board policies, administrative rules and procedures, department regulations and applicable state and federal statutes. This position carries no administrative authority or responsibility. ESSENTIAL LEADERSHIP QUALITIES: * Trust: Develop trust among co-workers through honesty and fairness. * Communication: Communicate in an inclusive and collaborative manner. * Vision: Lead with vision and follow-through. * Personal Qualities: Be respectful, caring and courageous. * Management Style: Be visible, humble and a team player. * Agency-wide perspective: Be involved in, and supportive of continuous overall improvement of MESD. ESSENTIAL JOB FUNCTIONS: * Collect and disseminate information about reentry and outreach programs to various community service agencies. * Maintain contracts with special interest organizations related to reentry. * Identify specific communities and organizations interested in forming partnerships with local community organizations, state organizations and increase educational enrollment for students exiting long-term care and treatment. * Develop relationships and work with state, local and tribal authorities to advance reentry services in the students' neighborhood school or education program. * Survey and act on the needs of students to reduce and eliminate barriers to reentry into educational program. * Determine students' needs and create a partnership with community service organizations within the school district to evaluate student access in education. * Assist in the procurement of resources to contribute and complement reentry in to school. * Schedule and conduct visits with applicable school district and focus option schools to assist, promote and provide a connection between long-term care and treatment and to neighborhood schools. * Schedule time with students, families, providers and support networks to complete all steps necessary for reentry in to school. * Give support to students, parents, providers and support networks through information and training related to the reentry process for reenrolling in school. * Provide educational training and attend functions that may require a flexible work schedule including evenings and weekends as appropriate. * Work with designated personnel to coordinate, develop and maintain systems to collect data related to student outcomes relative to reentry in to school. * Create and present monthly outcome reports to both MESD and applicable school district administrators. * Contribute to a positive and productive work environment. * Maintain regular and timely attendance. OTHER JOB FUNCTIONS: * Participate in ongoing professional development. * Attend and participate in all required meetings as assigned. * Adhere to the policies and procedures of the District and long-term care and treatment program. * Performs other related duties as assigned. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a wide variety of locations, including office and school environments. May work with high stress student or family situations. Involves sitting, walking and attendance at evening and weekend meetings. Requires the use of computers, office equipment and driving personal vehicle. PHYSICAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Mobility: Frequent sitting for long periods of time; occasional bending or squatting. * Lifting: Frequently up to 10 pounds; occasional up to 25 pounds. * Vision: Constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. * Dexterity: Frequent use of keyboard; frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. * Hearing/talking: Frequent hearing and talking, in person and on telephone. * Emotional/Psychological: Frequent decision-making and concentration; frequent public and/or co-worker contact; occasional working alone. KNOWLEDGE, SKILLS AND ABILITIES: * Understanding of the long-term care and treatment system, subacute services and state and local law enforcement policies and procedures. * Experience and/or training in Culturally Responsive Practices working with youth and young adults. * Strong ability to have patience and compassion in working with youth disconnected from public education. * Knowledge of and experience working with diverse communities and cultures. * Knowledge of rules and regulations which apply to youth reentering public education. * Effective oral and written communication skills. * High quality productive problem solving strategies as a collaborative team member working with multiple districts and agencies. * Ability to work in partnership with families, mutually exploring options and soliciting input to reconnect students with public education. * Ability to work with students in long-term care and treatment, vulnerable populations and at-risk youth. * Valid driver's license and vehicle available for use on the job. MINIMUM QUALIFICATIONS: Bachelor's degree in education, psychology, social work, or related field and/or 2 years related experience in secondary schools or post-secondary institutions; or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job. MESD welcomes applications from candidates that expand the agency's diversity. Multnomah Education Service Portland OR

Billing Advocate

Expired Job