Billing & Account Specialist I

Title

Billing & Account Specialist I

Open Date 6/14/2024 Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Bargaining / Non-Bargaining Bargaining Division Public Works Location Utilities/Water Works/Customer Service & Billing Reports To Billing and Accounts Manager Schedule Monday-Friday 8am-4:30pm Pay Rate $22.64 per hour Description

Salary - $22.64 per hour

SUMMARY: Responsible for processing/editing input to the Utilities computer system.

SUPERVISION EXERCISED: Not applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Works account cleanup projects as assigned.

• Prepare and maintain data reports regarding different aspects of customer accounts including consumption, revenues, and miscellaneous other information.

• Analyze account data for billing accuracy by processing reading edits and taking corrective actions as needed. Processing re-reads, hold reports, assisting with fatal work queue as well as pre-billing and billing work queues. Reviews billing reports after running edits for quality control.

• Post-billing review by participating in review of billing samples, tracking, and communicating findings with Billing and Accounts Manager. Process account adjustments as needed to correct any billing errors.

• Correcting accounts within On-line posting, rerunning edit reports after corrections made. Correcting and performing maintenance on accounts.

• Clear, accurate and thorough communication on the daily processes e-mail chain to communicate start and finish of billing processes.

• Winter consumption changes.

• Prepare, send, and follow up on various customer related letters, place calls to customers as appropriate.

• Initiates, monitors, and completes work orders as needed.

• Processes all agency pledges on customer accounts.

• Process owner consent forms.

• Audit accounts by reviewing reports and handling data-clean-up.

• Handles sewer repairs on customer accounts.

• Communicates with title agencies about past due sewer balances.

• Reviews new accounts for completion and accuracy, communicates with non-residential customers regarding account set up as well as residential irrigation account set up.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review average winter consumption calculations.

• Process return mail.

• Complete special projects as assigned by the Data Processing Supervisor.

• Assume additional responsibilities as directed or as delegated.

• Input meter sets, exchanges, and removals; complete meter work orders in database as needed as back up to service department.

QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma, or equivalent education.

• Accurate mathematical ability in order to compute consumption and corrective and prorated bills.

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED:

• Knowledge of computer terminal operations.

• Ability to interpret computer reports and messages.

• Ability to interact effectively with a variety of personalities.

• In-depth knowledge of City Ordinance regarding available services and understanding of BOD/BOS backflow and other miscellaneous charges.

CERTIFICATES, LICENSES, REGISTRATIONS: Not applicable.

EQUIPMENT: Desktop or laptop computer, calculator, telephone, copier, fax machine, printer.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand, walk, talk and use hands to fingers, handle or feel objects, tools or controls. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: Work is performed in an office setting, sitting primarily. The temperature in the work environment is moderate. The noise level in the work environment is usually quiet to moderate. The entire office is smoke-free

Position Requirements Required Pre-employment Drug ScreenComprehensive Background check About the Organization South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It's the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built upon the foundation of the city's industrial past to create a vibrant present and a promising future. The city's 14 institutions of higher learning, including the internationally renowned University of Notre Dame, infuse South Bend with creative energy in the arts, business, and technology. Combined with recent economic growth, strong neighborhoods, an affordable cost of living, exciting recreational opportunities, and thriving arts venues make South Bend a fabulous place to live, work, and, play.

• AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.* EOE Statement EOE/ADA Statement

The City of South Bend provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application/hiring process should contact the Legal Department's ADA Compliance Officer, Michael Schmidt, at legaldept@southbendin.gov and Human Resources at humanresources@southbendin.gov to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

The City of South Bend seeks to attract, develop, and retain the highest quality public safety officers, staff and administration. The City of South Bend is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from underrepresented candidates and others that will enhance our community in compliance with EO No. 1-2016 Section 1. Moreover, the City of South Bend prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

This position is currently accepting applications.

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