Biller I

The Billing Specialist I is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. Ability to learn quickly and adapt is fundamental to the success of this role.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management

Essential Functions:

• Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:

• Effectively communicate with Operations with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients

• Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies

• Retrieve various billing documents & support needed for quarterly audits

• Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team

• Ad-hoc projects, as needed

• Entry level biller :

• Tag or Fixed-Fee bill types

• Generate invoices from our work order system or from BUS (Billing Utility System)

• Review invoices for accuracy and process invoices in designated ERP system

• Delivery of invoices to client via email, portal upload, or snail mail

• Process credit memos and/or credit & rebills as required for invoice revisions

Minimum Requirements

• High School Diploma or equivalent GED required; Associate's degree or above preferred, but not required

• Minimum 2 years of experience in Billing or Accounting related position, or intern to 1 year experience and recent college graduate with a focus on Accounting, Finance or Business

• Experience with Audit, SOX and Compliance requirements is a plus

• Experience with invoice delivery via customer web portal is a plus

• Experience with large ERP systems, preferred JDE and Oracle Financials

• Excellent oral and written communication skills

• Strong sense of urgency for addressing internal and external customer needs

• Strong attention to detail

• Strong interpersonal and organization skills

• Work well in a team environment and support others within the group when needed

• Ability to work within a fast paced environment and meet required deadlines

• Beginner to Intermediate Microsoft Office skills (Outlook, Word, Power Point, Excel)

• Excel intermediate to advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus

• Knowledge of ASC 606 is a plus

• Experience with ServiceNow is a plus

• Experience with Corrigo is a plus

• Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor