Bilingual Vietnamese, Remote Eligibility Worker, (Human Service Specialist 3), 2 Positions

Initial Posting Date:

04/23/2024

Application Deadline:

05/05/2024

Agency:

Department of Human Services

Salary Range:

3776.00 - 5232.00

Position Type:

Employee

Position Title:

Bilingual Vietnamese, Remote Eligibility Worker, (Human Service Specialist 3), 2 positions

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

These positions are bilingual and requires duties to be done in both English and Vietnamese. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.

Work Schedule for these positions:

• Interim Training Schedule - (Three months), Monday

• Friday, 8am to 5pm

• Final Schedule

• Tuesday

• Friday, 11am to 8pm and Saturday 8am to 5pm

Opportunity Awaits, Apply Today! We're in search of TWO (2) talented and driven individuals who have experience interviewing applicants to determine eligibility, knowledge of State and Federal policies and procedures, excellent Spanish verbal, and written communications skills to take on a key role in our team as a Bilingual Vietnamese, Eligibility Worker for the Oregon Eligibility Partnership, part of the Oregon Department of Human Services.

In this role you will, perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for the following ODHS, OHA, and DELC programs: Supplemental Nutrition Assistance Program (SNAP), Oregon Health Plan (OHP), Medicaid Long-Term Care Financial Eligibility Benefits, Medicare Savings Plans (MSP), Employment Related Day Care (ERDC), Temporary Assistance for Needy Families (TANF), Temporary Assistance for Domestic Violence Survivors (TA- DVS) and other cash benefits. In addition to determine eligibility for these programs, eligibility works are responsible for accurate and timely determinations across the state to ensure recipients meet program requirement for all OEP programs.

ABOUT Oregon Eligibility Partnership

As an employee working within Oregon Eligibility Partnership (OEP), you will provide direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE Eligibility System. You will be a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve well-being and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

• Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).

• This position is bilingual and requires duties to be done in both English and Vietnamese. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.

Essential Attributes

We are looking for candidates with:

• Verbal, reading, and written Vietnamese language skills.

• Experience meeting or exceeding accuracy expectations for your assigned tasks in a fast-paced environment.

• Experience adapting communication style to explain complex information such as rules and regulations verbally and in writing to diverse audiences.

• Experience using time management, organization, and prioritization skills to consistently meet competing deadlines.

• Experience providing equitable and compassionate service to a diverse customer base demonstrating active listening, understanding, and respect for various cultural identities and values.

• Possess technical skills that include basic computer and search engine knowledge, typing emails and narratives, and learning new software programs and web-based platforms.

• Experience developing professional relationships that establish trust by being inclusive and respectful of others' contributions and ideas.

• Demonstrated commitment to continued learning and experience actively fostering a culture of equitable treatment, belonging, and an anti-racist workplace.

Please be sure to clearly describe how you meet these essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful.

Your duties at a glance

As a Human Service Specialist 3, you will:

• This position is bilingual and requires duties to be done in both English and Vietnamese.

• Interview applicants to determine eligibility for multiple state and federal programs.

• Review applications and documents for program benefits, long-term care services and payments.

• Explain applicant rights and responsibilities.

• Make appropriate referrals to other ODHS programs and resources.

• Complete redetermination, periodic reviews, and change updates within federal timeframes and within appropriate intervals.

• Ensure appropriate documentation and forms are completed and sent, information is captured correctly, and actions taken are notated.

• Ensure that service delivery is provided in a culturally competent way; provide communication to Oregonians in their preferred language/format by utilizing printed materials available in different languages/formats and use of language services available.

• Problem solves issues that Oregonians or other staff may have around their case and eligibility.

• Work with individuals over the phone, through virtual video conferencing, through chat, email, and by processing tasks related to eligibility determinations.

Working conditions

• This position will be eligible for full-time remote work.

• This position will be on the phone regularly and process work electronically.

• May encounter angry, hostile, frustrated individuals as well as those with behavioral or cognitive challenges.

• Employees in these positions may be required to work a flexible work schedule as a condition of employment. Occasional overtime may be available.

• Faced paced environment. Repetition motions, prolonged sitting, and daily computer use.

Application instructions

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

• Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee: view this application instructional video.

• After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference immediately following your submittal. These questions are necessary to complete the application process. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• IMPORTANT: Please monitor your Workday account as all communications will be sent there.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity

• For questions about the job duties or application process, please contact Nora.L.Leyva-Esquivel@odhs.oregon.gov. Please be sure to include the job requisition number.

• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us. Please be sure to include the job requisition number.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage