Bilingual Technical Support / Ridgefield Park, NJ / Logistics / Sn745786

Why Work for Us?Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.401K with Employer MatchCompany Paid Dental, Vision, Life and Medical up to 100%Paid Sick LeaveChance for VISA sponsoringRequirements

• Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
• Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
• Must be able to have strong Korean & English speaking and writing skills

Qualifications

• Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
• Experience with Helpdesk ticket tracking software and remote desktop support tools
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Be able to work as a team member
• Android mobile in corporation experience
• Mac in corporation experience is a plus
• Excellent communications and customer support skills

Primary responsibilities

• Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
• Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
• Provide VIP Support for Executives
• Troubleshooting and resolving all hardware, software, and network problems
• Escalate issues to third-level support teams
• Document procedures, FAQs, and inventory of assets
• Must be willing to travel up to 10 % of the time

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.