The MAHEC Family Health Center at Enka Candler is seeking a friendly and experienced Bilingual Business Office Coordinator that provides excellent customer service to our MAHEC patients and provides coordination and support within the business office to enhance and maintain consistent work flow, efficiency, and functions of daily business office operations at MAHEC office Enka/Candler in conjunction with RN Clinical Manager and Family Medicine Practice Manager.
Business Office/Daily Operations
Welcome/greet patients warmly
Coordinate daily business office functions including opening/closing clinic, schedule all appointments and check in/out
Communicate routinely with providers and clinical staff in regards to daily schedule.
Routinely evaluate business office functions and make recommendations for improvements in efficiency, work flow and/or support.
Order and maintain inventory control of all business office supplies.
Project Management and coordination in consultation with Practice Manager (QI, PCMH, MU and more)
Cross train staff for front desk management/duties
Check In/ Check Out
Warmly greet patients, update demographic and insurance information.
Collect copays and/or balances due
Respond to waiting room and walk-in patient needs
Prepare paperwork for patients as they check in (new patient, well child or complete physical).
Scan medical records to queue
Maintain close surveillance of the patient wait room.
Check-out patients and schedule any follow up appointments needed at any location.
Balance cash drawer/petty cash and batch receipts
Print/portal push clinical summary for all patients
Opening & Closing Duties
Answer phone lines, schedule, cancel or reschedule appointments as necessary
Reconcile all appointments including outreach calls and DNKA management
Schedule future appointments for all patient visits including specialized clinics within FHC
Manage work queue maintenance for bad address and invalid insurance claims
Maintain Enka scheduler inbox for follow up
Education and/or Experience
Associate degree, three years relevant experience, or comparable combined education and/or experience required.
Previous experience in a medical office/clinical environment required.
Skills, Knowledge, and Abilities
Spanish speaking skills required.
Knowledge of medical office functions including business office work flows
Experience with Electronic Health Records
Advanced computer skills as related to working with medical office software program(s)
Project management experience strongly preferred.
Regular attendance on-site is an essential function of this position.
Typical business hours are Monday
40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested.
MAHEC, Human Resources is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. Position Open Until Filled.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse & equitable workplace.
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