Bilingual (English / Spanish) Provider Customer Service Representative - Remote In Las Vegas, NV

If you are located within the Las Vegas, NV area, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.SM

As a Provider Customer Service Representative, you will provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to all members providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime, possible weekends (Saturdays), and evenings. Our office is located at 2716 N Tenaya Way, Las Vegas, NV.

We offer 3 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Serve as a resource or Subject Matter Expert for team members or internal customers.

• Handle escalated calls, resolve complex customer issues.

• Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner.

• Attend local health events as needed.

• Assist customers in navigating healthplanofnevada.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self - sufficient with our tools.

• Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers.

• Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.

• *Employees in jobs labeled with 'SCA' must support a government Service Contract Act (SCA) agreement.

• Extensive work experience within own function.

• Work is frequently completed without established procedures.

• Works independently.

• May act as a resource for others.

• May coordinate others' activities, extensive work experience within own function.

This role is equally challenging and rewarding. You will be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You will deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience

• 1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems

• Bilingual fluency in English and Spanish

• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon

• Ability to work any shift between the hours of 8:00 AM - 5:00 PM PST including the flexibility to work occasional overtime, possible weekends (Saturdays), and evenings based on business need

• Must be 18 years of age OR older

Preferred Qualifications:

• Prior health care experience

• Prior phone and customer service experience

Telecommuting Requirements:

• Reside within the Las Vegas, NV area

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills, including the ability to resolve stressful situations

Nevada Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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