Pfsweb, Inc. Dallas , TX 75201
PFSweb is entrusted with the customer experience of many of the world's most recognizable brands. Our Call Center and Distribution Center professionals are highly trained to provide custom branded experiences for each customer interaction.
Become one of the people behind the world's leading brands! PFSweb is proud to serve when you join our Call Center and Distribution Center team
Respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues. Utilize system tools provided to perform job function.
Responsibilities include, but are not limited to:
Take inbound calls for order placement
Up sell and cross sell additional items
Answer inquiries while maintaining and updating the customer database
Maintain a sense of urgency in responding to the customer needs
Be creative and go above and beyond when assisting our customers
Accurate and efficient order entry and maintenance of customer files
Ask probing questions and overcome objections
Minimum Qualifications Required:
6 months Customer Service experience (in person or over the phone)
Pleasant and professional telephone etiquette
Ability to adapt to the fast paced internet environment
Problem solving skills
Excellent judgment and decision making skills
Strong verbal and written communications skills
Demonstrated customer service skills
PC literate and basic typing skills (at least 25 wpm)
Regular and punctual attendance is a must
High School Diploma or equivalent
PFSweb is an Equal Opportunity Employer.