Job Description: :
Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers client questions within set standards. Resolves problems and complaints clients may have about banking products and services. Handles complex inbound service calls from clients independently while looking for sales referral opportunities. Complex calls may include questions and problems concerning CDs/IRAs, Access 3 overflow and after hours calls and may respond to e-mail questions.
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.
High school diploma or GED
Minimum three years of client service and/or sales experience
Previous PC and typing experience
Solid written and verbal communication skills
Demonstrated job stability
Banking and/or call center experience
Previous success within a performance driven environment
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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