Bilingual (Spanish) Customer Satisfaction & Support Specialist

Deluxe Corporation Greensboro , NC 27395

Posted 1 week ago

Req ID#: 14215BR

Description

This position works with providing customer service in a call center/contact center environment focusing on inbound calls. You will exemplify the company's philosophy of customer satisfaction when handling customer calls, inquiries, and complaints.

Accountabilities:

  • Answer inbound customer service calls.

  • Initiate outbound calls as necessary to resolve issues and/or follow-up on requests.

  • Proven customer service skills, proficiency with Internet-based applications, and excellent communication skills.

  • Open to coaching/feedback and works to make changes as appropriate.

  • Research and resolve customer service problems/issues.

  • Escalate customer concerns to the appropriate departments.

  • Explain the Rewards program to the customer to promote understanding and engagement.

  • Troubleshoot and provide assistance with website login and first level technical issues.

  • Respond to customer/client/supplier emails.

  • Provide exemplary customer service.

  • Maintain expertise level knowledge for all programs.

  • Dedicated, enthusiastic, self-directed, and a highly motivated individual

  • Position may include other duties as determined by the company.

Start Date: October 7, 2019

Required: - Bilingual English and Spanish

  • High School diploma or GED

  • 6 or more months Customer Service experience

  • Ability to achieve set objectives

  • Administrative detail and organizational skills

  • Ability to work as a team

  • Ability to handle change, multiple demands, and the ability to sit or stand for long periods of time while communicating over the telephone

  • Ability to use good judgment in dealing with external and internal customers

  • Ability to navigate a computerized data system

  • High level of accuracy

  • Ability to make decisions/remedy situations under general supervision using company policies/procedures

  • Multi-tasking skills

  • Excellent communication skills (both written and verbal)

  • Proficiency with Internet-based programs/applications

  • Attention to detail/accurate typing and data entry skills

  • Knowledge of Microsoft Word and Excel, and strong organizational skills

  • Typing speed of 20+ wpm

  • Proficient with Windows operating system

Preferred:

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic


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Bilingual (Spanish) Customer Satisfaction & Support Specialist

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