Genesiscare Fort Lauderdale , FL 33301
Posted 2 weeks ago
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Do your life's best work!
As a Bilingual Senior Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams.
Candidate must be fluent in English and Spanish to be considered for this position
Reporting lines:
The Senior Patient Services Specialist will report directly to the Center Lead, Patient Services Specialist or Office/ Practice Administrator. The Patient Services Specialist will not have any direct reports. Reporting lines and direct reports may change from time to time in line with the requirements of the role.
Your key responsibilities:
As a Senior Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.
Customer Service
Monitoring and reacting to patient feedback
Monitoring the flow of patients and directing as appropriate
Answering and attending to all telephone calls in a timely manner
Responding to queries in accordance with the privacy policy
Having a breadth of service knowledge to respond to patient queries
Providing support to Physicians and other internal customers, as required
Assist with patient questions regarding billing and insurance payments
Maintenance and improvement of the patients' waiting room
Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records
Scheduling Physician appointments with regard to availability & appropriate timeframes
Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
Ensuring all documentation and correspondence required for the consultations appointment is registered
Creating referring doctor records as required
Following up on referrals
Document management
You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
Adhere to the policies and procedures as documented in the work instruction manual and as directed
Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
General administrative and patient support duties, e.g. document management, report generation
Your key working relationships:
As the Senior Patient Services Specialist, you need to develop strong relationships with the following internal parties:
Patients
Physicians both internal and external
Patient Services teams
Financial Counsellors
Radiation Therapists
Center Lead
Regional Lead
Quality
External vendors
Experience & Qualifications
High School Diploma or equivalent
8+ years of experience
Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
Handle and resolve urgent matters and time critical medical appointments
Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work effectively both independently and in a team environment.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems, as well as Microsoft Office software
Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
Flexible approach to work
Travel as required to other centers
Minimum Physical Capabilities:
In order to be able to perform normal duties in the Patient Services Specialist role, the worker must be able to perform all of the following physical capabilities:
Lifting up to 11 lbs occasionally floor to waist height, <7 waist to shoulder occasionally
Frequent forward reaching, fine motor control (hand and arm)
Sitting for up to 30mins at a time
Occasional standing and walking
Occasional bending and squatting
Rare pushing and pulling to assist with a patient transfer
Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.
Global care
Across the world, we have more than 580+ centers to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centers.
GenesisCare is an Equal Opportunity Employer.
Genesiscare