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Bilingual - Senior Contact Center Representative

Expired Job

First Data Corporation Omaha , NE 68102

Posted 4 months ago

Looking to start or continue your career? Come join the First Data team!

We have a variety of Customer Service positions available. If you are looking:

For somewhere that you can take pride in servicing your customer

To belong to a large organization with great local presence and the feeling of 'family'

For opportunities to earn more than just your base salary through various incentive and recognition programs

For support in advancing and growing your career

then look no further! Apply today.

Our Customer Service incumbents:

Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries

Investigate and problem solve possible fraudulent behavior

Assist with and support the launch of new products or services

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

Use automated information systems to analyze the customer's situation

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

Must be Bilingual English/Spanish

Skills and Experience

Required:

Must be Bilingual English/Spanish

Highly developed sense of integrity and commitment to customer satisfaction

Demonstrated passion for excellence with respect to treating and caring for customers

Ability to communicate clearly and professionally, both verbally and in writing

Ability to handle complaints and unpleasant customers

Has a pleasant, patient and friendly attitude

Strong detail orientation and communication/listening skills

Willingness to work a flexible schedule and overtime when needed

Possess a strong work ethic and team player mentality

Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
1 years in a service oriented capacity

Preferred:

Experience in a Call Center or other high-volume service center

Familiarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.

Some experience with multiline telephones and online noting systems

Why chose First Data?

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year.

First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/ LGBT)

First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran



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Bilingual - Senior Contact Center Representative

Expired Job

First Data Corporation